Cyara

Cyara Customer Experience Assurance Platform

Event Session Replay

Xchange 2024: Assuring customer experiences at any stage of your AI journey

Cyara XChange 2024 kicked off with our CEO and founder Alok Kulkarni discussing the current state of the CX industry and the potential of agentless self-service experiences in a “zero queue” contact center. Alok takes us through the stages of AI integration, CX transformation, and how the future state of contact centers may evolve.

Xchange 2021 Roadshow: Cyara’s Product Update – 2021 Strategic Direction

During this session, our Product Management Team showcases two new offerings – Call Explorer, which turns manual and repetitive IVR testing activity into an automated regression suite, and ResolveAX (formerly LiveVQ), which accelerates root cause analysis for voice quality issues affecting at-home agents.

Xchange 2021 Roadshow: Achieving a Real-Time Dashboard View of Contact Center CX

Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.

Xchange 2021 Roadshow: Avoiding Surprise Outages and Proactively Shaping CX

Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.

Xchange 2021: Ringside Chat with AWS

Linda Chen, CMO at Cyara, chats with Shalesa Charron, Partner Development Specialist at AWS about the benefits of migrating contact center operations to the cloud.