Xchange 2024: Leveraging & scaling test automation with Kenway Consulting
Hear how Kenway Consulting helped a large telecom develop a test automation program, and scale & optimize contact center testing solutions.
Event Session Replay
Xchange 2024: CX transformation roundtable
Hear how Pavan Madireddy of TD Bank, Adam Smith of Dexcom, and Zack Hinkle of Genesys have driven their organizations’ CX transformations in this interactive panel discussion.
Xchange 2024: How CX is evolving towards an engagement-centric model
In this exclusive Xchange interview, Zach Hinkle, Principal Product Manager of Genesys Cloud walks us through their emerging practice dedicated to facilitating more customer engagements rather than siloed conversations, designed to lead to more flawless customer experiences and lifelong, profitable customers.
Xchange 2024: Fireside chat with Navrina Singh of Credo AI
Cyara’s CEO Alok Kulkarni is joined by Navrina Singh, CEO of Credo AI to discuss the pivotal role of AI and GenAI in shaping the future of CX practices in contact centers. Learn about the core principles of AI governance and its implications for contact centers, as well as crucial considerations leaders must be aware of when integrating AI into their business strategies.
Xchange 2024: Your partner in delivering great CX
In his opening keynote, Cyara’s President Rishi Rana touches on challenges encountered when implementing complex CX solutions, especially when it comes to AI capabilities. Learn how Cyara acts as a true partner in delivering exceptional customer experiences, with a powerful assurance solution that enables CX transformation.
Xchange 2024: Navigating LLMs – maximizing benefits & overcoming risks
Re-live the Cyara XChange experience! Christoph Börner talks LLMs, AI and the risks involved with integrating this technology into your contact centers. Learn about our newest Cyara Botium feature to combat inaccuracy in AI/Bots and our future features based on YOUR needs.
Xchange 2024: Assuring customer experiences at any stage of your AI journey
Cyara XChange 2024 kicked off with our CEO and founder Alok Kulkarni discussing the current state of the CX industry and the potential of agentless self-service experiences in a “zero queue” contact center. Alok takes us through the stages of AI integration, CX transformation, and how the future state of contact centers may evolve.
Cyara Xchange 2024 – on-demand session replays
Watch session replays from Cyara’s in-person Xchange Customer Experience Assurance Conference, March 4-6, 2024 in San Diego!
Xchange 2021 Roadshow: Cyara’s Product Update – 2021 Strategic Direction
During this session, our Product Management Team showcases two new offerings – Call Explorer, which turns manual and repetitive IVR testing activity into an automated regression suite, and ResolveAX (formerly LiveVQ), which accelerates root cause analysis for voice quality issues affecting at-home agents.
Xchange 2021 Roadshow: Avoiding Surprise Outages and Proactively Shaping CX
Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.
Xchange 2021 Roadshow: Achieving Efficiency with Streamlined Roles, Responsibilities, and Systems
Daniel Possekel, Genesys Product Owner at Vattenfall, shares how they are gaining visibility into voice and chat customers journeys, expanding testing coverage while shortening testing times, and reducing the involvement of the business in fixing CX issues.
Xchange 2021 Roadshow: Real Stories from Customers Accelerating CX Testing with Automation
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry, and Audrey Merlivat, Business Consultant for Mercedes-Benz, share how they are using automation features like Call Explorer to accelerate IVR testing and validate customer journeys across multiple languages.
