Xchange 2021: Using Automation to Kickstart a CX Transformation
For businesses focused on measurable gains in customer experience, test automation may hold the key to directly impacting the customer, particularly in the contact center.
Event Session Replay
Xchange 2021 Summit On-Demand Session Replays
Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara’s boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.
Xchange 2021: How the Power of Three Takes You to the Cloud and Beyond for Flawless CX
Learn how you can reduce defects and unplanned work, provide flawless customer journeys, and perform effective root-cause analysis with faster issue resolution simply by putting the Power of Three (AWS, Cyara and Splunk) to work for you.
Xchange 2020 Session Replay: Insights & Stories from the Virtual War Room Panel
Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.
Xchange 2020 Session Replay: Why And How To Improve Customer Experience
Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.
Xchange 2020 Session Replay: Best Practices of Test Automation in the Contact Center
Mahalakshmi Chandran of Anthem outlines best practices of test automation in the Contact Center at Cyara Xchange 2020.
Xchange 2020 Session Replay: Automated Testing for IVR Customer Experience
Mark Shaw of Assurant speaks to automated testing for IVR customer experience at Cyara Xchange 2020.
Xchange 2020 Session Replay: Greater CX Insight through Automated CX Monitoring
Sandeep Singh of CGI talks about gaining greater CX insight through automated CX monitoring at Cyara Xchange 2020.
Xchange 2020 Session Replay: Emerging Trends in the Contact Center’s Crisis Response
Blair Pleasant of COMMfusion discusses emerging trends in the contact center’s crisis response at Cyara Xchange 2020.
Xchange 2020 Session Replay: Lessons Learned in Adopting Agile & DevOps Panel
Amy Hudson (Cyara), Jan Kees van Bergen (ABN-AMRO) and Roy Bacharach (Accenture) participate in a panel discussion about lessons learned in adopting Agile & DevOps at Cyara Xchange 2020.
Xchange 2020 Session Replay: Re-Engineering QA through Automation
Ankan Mukherjee of Healthfirst discusses re-engineering QA through automation in a panel at Cyara Xchange 2020.
Xchange 2020 Session Replay: The Value of Automated Design-Driven Testing
Mark Kayserman of Genesys discusses the value of automated design-driven testing at Cyara Xchange 2020.
