Transforming Your Development Organisation to Support an Agile World (Manchester)
A lively panel discussion with Cyara’s innovative thought leaders; moderated by George Smith at Cyara Xchange 2018 Roadshow in Manchester.
Event Session Replay
Welcome to the Experience Economy
Customer experience success requires businesses to accelerate their pace of innovation, while also assuring the highest quality. This is where CX meets DevOps.
Testing Omnichannel Journeys — Phone, SMS, and Visual IVRs
Learn about the innovative omnichannel customer journey, spanning phone, SMS and a visual IVR, that Agero has designed for their mobile callers in high stress situations.
Applying DevOps Automation to Call Center Infrastructure
A lively panel discussion with Cyara’s innovative thought leaders held at Cyara Xchange 2018; moderated by Chad Hendren.
Accelerating Development with Cyara Velocity
Learn how Forty7Ronin helps organizations build and improve their Contact Center implementations, and has baked Cyara into their client engagements.
From Omnichannel Testing to Digital Experience Assurance
Technology has changed the way we live, play, work and do business. In this presentation, Harm explores the strategies and real-world examples Optus is adopting.
UnionBank’s Digital Transformation Journey
Learn how UnionBank of the Philippines accelerated their digital transformation and improved their customer experience.
Understanding and Delivering an Assured Customer Experience
Learn about ANZ New Zealand Bank’s approach to delivering omnichannel customer journeys and improving the customer experience.
Transforming Your Development Organisation to Support an Agile World
Listen in on a lively Cyara Xchange 2018 Roadshow panel discussion with Cyara’s innovative thought leaders; moderated by Gauthier Delmee.
Xchange 2018 On-Demand Session Replays
Here’s a roundup of session replays from the Cyara Xchange 2018 Summit Customer Experience conference held in San Francisco.
DevOps Transformations – The Anti-transformation Transformation
Gain insights on DevOps Transformations for customer experience from author Mirco Hering at his Cyara Xchange 2018 keynote.
Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World
AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.
