Event Session Replay

From Omnichannel Testing to Digital Experience Assurance

Technology has changed the way we live, play, work and do business. In this presentation, Harm explores the strategies and real-world examples Optus is adopting.

UnionBank’s Digital Transformation Journey

Learn how UnionBank of the Philippines accelerated their digital transformation and improved their customer experience.

Understanding and Delivering an Assured Customer Experience

Learn about ANZ New Zealand Bank’s approach to delivering omnichannel customer journeys and improving the customer experience.

Transforming Your Development Organisation to Support an Agile World

Listen in on a lively Cyara Xchange 2018 Roadshow panel discussion with Cyara’s innovative thought leaders; moderated by Gauthier Delmee.

Xchange 2018 On-Demand Session Replays

Here’s a roundup of session replays from the Cyara Xchange 2018 Summit Customer Experience conference held in San Francisco.

DevOps Transformations – The Anti-transformation Transformation

Gain insights on DevOps Transformations for customer experience from author Mirco Hering at his Cyara Xchange 2018 keynote.

Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World

AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.

Xchange 2018 Session Replay-The Data Behind DevOps: Becoming a High Performer

Dr Nicole Forsgren gives insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes.

Xchange 2018 Session Replay-Robots, CX and the Pending Apocalypse

Adding AI to customer engagement raises critical questions: How will AI advance my business? To what extent will AI augment the role of humans? Or is it just the looming Apocalypse, and if so, will it at least be fun?