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Cyara Customer Experience Assurance Platform

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    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
          • Network & endpointsValidate WebRTC media paths and agent desktop connectivity
    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
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Event Session Replay

Xchange 2019 Session Replay – Cyara’s Road Ahead

Head of Product Mike Monegan speaking at Cyara Xchange 2019Mike Monegan, VP Product Management, Cyara describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Mike discusses Cyara’s approach to chatbot assurance and NL IVR conversational testing.

Xchange 2019 Session Replay – Realizing the Promise of DevOps Automation

Mark Remington and Amy Hudson speak at Cyara Xchange 2019DevOps adoption improves development in both speed and quality. But, DevOps transformation doesn’t happen overnight. Hear how Capital Group approached this transformation, and lessons learned. Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara speak at Cyara Xchange 2019.

Xchange 2019 Session Replay – Leading Change in the Experience Economy

Alok Kulkarni speaking at Cyara Xchange 2019In every industry, companies are innovating and transforming delivery of convenient, personalized, and amazing experiences to their customers. Alok shares key CX trends, and how Cyara’s Automated CX Assurance Platform helps accelerate this change today and in the future. Alok Kulkarni, CEO and Co-Founder, Cyara speaks at Cyara Xchange 2019.

Xchange 2019 Session Replay: Diego Lo Giudice of Forrester on The 12 Must-Dos for Continuous Software Testing

Diego Lo Giudice, VP and Principal Analyst, Forrester speaking at Xchange 2019Diego Lo Giudice, VP and Principal Analyst, Forrester speaks on Continuous Software Testing at Cyara Xchange 2019. Diego introduces a dozen must-dos that bring application development and delivery, and continuous testing practices, up to speed.

Xchange 2019 Session Replay – The Disruption Mindset: Why Some Organizations Transform While Others Fail

Charlene Li Founder & CEO, Altimeter speaking at Xchange 2019To be on the right side of disruption requires a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy. Charlene Li, Founder & CEO of Altimeter speaks on the disruption mindset at Cyara Xchange 2019.

Xchange 2019 Summit On-Demand Session Replays

Alok Kulkarni speaking at Cyara Xchange 2019Here’s a roundup of session replays from the Cyara Xchange 2019 Summit Customer Experience conference held in San Francisco.

Event Video: Eliminate UAT Surprises with Early App Prototyping

Event Video: Eliminate UAT Surprises with Early App PrototypingSee how 24[7].ai leverages Cyara’s CX Models to document the design of omnichannel bots, and automate the generation of test cases.

Transforming Your Development Organisation to Support an Agile World (Manchester)

Transforming Organisation to an Agile WorldA lively panel discussion with Cyara’s innovative thought leaders; moderated by George Smith at Cyara Xchange 2018 Roadshow in Manchester.

Welcome to the Experience Economy

James Isaacs, President of Cyara, onstageCustomer experience success requires businesses to accelerate their pace of innovation, while also assuring the highest quality. This is where CX meets DevOps.

Testing Omnichannel Journeys — Phone, SMS, and Visual IVRs

Testing Omnichannel Journeys — Phone, SMS, and Visual IVRsLearn about the innovative omnichannel customer journey, spanning phone, SMS and a visual IVR, that Agero has designed for their mobile callers in high stress situations.

Applying DevOps Automation to Call Center Infrastructure

Applying DevOps Automation to Call Center InfrastructureA lively panel discussion with Cyara’s innovative thought leaders held at Cyara Xchange 2018; moderated by Chad Hendren.

Accelerating Development with Cyara Velocity

Accelerating Development with Cyara VelocityLearn how Forty7Ronin helps organizations build and improve their Contact Center implementations, and has baked Cyara into their client engagements.
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