Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation. Here’s a roundup of session replays from the Cyara Xchange 2021 Virtual Roadshow Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use!
Xchange 2021 Virtual Roadshow Session Replays On-Demand
See how Cyara helped this leading household appliance company accelerate their cloud migration with automated overnight testing, continuous voice and chat monitoring.
Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry, and Audrey Merlivat, Business Consultant for Mercedes-Benz, share how they are using automation features like Call Explorer to accelerate IVR testing and validate customer journeys across multiple languages.
Daniel Possekel, Genesys Product Owner at Vattenfall, shares how they are gaining visibility into voice and chat customers journeys, expanding testing coverage while shortening testing times, and reducing the involvement of the business in fixing CX issues.
Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.
During this session, our Product Management Team showcases two new offerings – Call Explorer, which turns manual and repetitive IVR testing activity into an automated regression suite, and ResolveAX (formerly LiveVQ), which accelerates root cause analysis for voice quality issues affecting at-home agents.
Juliano Tripodi, Agile Delivery Lead, talks about the benefits of moving to Genesys Cloud with Cyara.
Juliano Tripodi, Agile Delivery Lead on why his leading household appliance company decided to move to a Genesys Cloud contact centre.
Juliano Tripodi discusses automated testing and monitoring benefits seen using the Cyara Automated CX Assurance Platform.
Juliano Tripodi discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Juliano Tripodi discusses how the Cyara Automated CX Assurance Platform eliminated many CX challenges encountered previously.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.