Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation. Here’s a roundup of session replays from the Cyara Xchange 2021 Virtual Roadshow Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use!
During this session, our Product Management Team showcases two new offerings – Call Explorer, which turns manual and repetitive IVR testing activity into an automated regression suite, and ResolveAX (formerly LiveVQ), which accelerates root cause analysis for voice quality issues affecting at-home agents.
Xchange 2021 Roadshow Session Replay: No More Manic Mondays – Avoiding Surprise Outages and Proactively Shaping CX
Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.
Xchange 2021 Roadshow Session Replay: Faster, Better, Smarter: Achieving Efficiency with Streamlined Roles, Responsibilities, and Systems
Daniel Possekel, Genesys Product Owner at Vattenfall, shares how they are gaining visibility into voice and chat customers journeys, expanding testing coverage while shortening testing times, and reducing the involvement of the business in fixing CX issues.
Xchange 2021 Roadshow Session Replay: Pedal to the Metal – Real Stories from Customers Accelerating CX Testing with Automation
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry, and Audrey Merlivat, Business Consultant for Mercedes-Benz, share how they are using automation features like Call Explorer to accelerate IVR testing and validate customer journeys across multiple languages.
Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.
Xchange 2021 Roadshow Session Replay: How Electrolux is Modernizing Their Contact Centers Across Europe
Juliano Tripodi, Agile Delivery Lead for Electrolux, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helping them accelerate the migration with automated overnight testing, continuous voice and chat monitoring, and proactive issue identification.