Event Session Replay

Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.

See how Cyara helped this leading household appliance company accelerate their cloud migration with automated overnight testing, continuous voice and chat monitoring.

Learn from Fernandez Billngslea of Cognizant how a major telco employed test automation to help adopt Agile development and implement new omnichannel customer journeys.

Hear from Philip Moore, Network Operations and OSS Manager at Vodafone NZ, and learn how Cyara delivered an immediate return on investment while also helping his team.

Whether achieving greatness as an athlete or in the business arena—the same qualities that drive success apply: discipline, focus, determination, preparation, the right attitude and setting fear of the unknown aside. Sugar Ray Leonard makes a powerful case for his principles of success.

Delivering a great customer experience means making sure your customers are getting to the right agent. Watch now to learn how one of the largest automobile insurance companies in the world is using Cyara’s virtual agents to automate critical testing in their innovation cycle.