Event Session Replay

Xchange 2021: Successfully Testing New Voice Interaction Bots for Intelligent CX

Hear from Microsoft’s Peter Nilsson, Principal Service Engineering Manager, about the process his team adopted with Cyara to load test the new bots’ capacity and capabilities.

Xchange 2021: Sugar Ray Leonard – The Power to Win

Whether achieving greatness as an athlete or in the business arena—the same qualities that drive success apply: discipline, focus, determination, preparation, the right attitude and setting fear of the unknown aside. Sugar Ray Leonard makes a powerful case for his principles of success.

Xchange 2021: Validating Best Agent Routing Using Synthetic Agents

Delivering a great customer experience means making sure your customers are getting to the right agent. Watch now to learn how one of the largest automobile insurance companies in the world is using Cyara’s virtual agents to automate critical testing in their innovation cycle.

Xchange 2021: How this Leading Household Appliance Company is Modernising Their Contact Centres Across Europe Through Cloud, AI and Automation

Juliano Tripodi, Agile Delivery Lead for a leading household appliance company, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helps them achieve their goal of speed with quality.