Xchange 2021: Elevating CX through Proactive Monitoring
Hear from Philip Moore, Network Operations and OSS Manager at Vodafone NZ, and learn how Cyara delivered an immediate return on investment while also helping his team.
Event Session Replay
Xchange 2021: Successfully Testing New Voice Interaction Bots for Intelligent CX
Hear from Microsoft’s Peter Nilsson, Principal Service Engineering Manager, about the process his team adopted with Cyara to load test the new bots’ capacity and capabilities.
Xchange 2021: Sugar Ray Leonard – The Power to Win
Whether achieving greatness as an athlete or in the business arena—the same qualities that drive success apply: discipline, focus, determination, preparation, the right attitude and setting fear of the unknown aside. Sugar Ray Leonard makes a powerful case for his principles of success.
Xchange 2021: Validating Best Agent Routing Using Synthetic Agents
Delivering a great customer experience means making sure your customers are getting to the right agent. Watch now to learn how one of the largest automobile insurance companies in the world is using Cyara’s virtual agents to automate critical testing in their innovation cycle.
Xchange 2021: How this Leading Household Appliance Company is Modernising Their Contact Centres Across Europe Through Cloud, AI and Automation
Juliano Tripodi, Agile Delivery Lead for a leading household appliance company, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helps them achieve their goal of speed with quality.
Xchange 2021: Choosing the Right Partners for Flawless, Fearless Cloud Migration
Hear from NAB’s Alex Kocher, Head of Technology, Assisted Channels – Contact Centre & Conversational AI, about how the bank embraced the challenges of migrating their technology services to the cloud-based platform Amazon Connect
Xchange 2021: Cloud-based Contact Center Solutions Transform, Enhance, and Future-Proof Customer Engagement Experiences
Contact center cloud migrations are strategic initiatives that require thorough planning. Learn how a solid plan can turn your cloud contact center dreams into a reality!
Xchange 2021: Using Automation to Kickstart a CX Transformation
For businesses focused on measurable gains in customer experience, test automation may hold the key to directly impacting the customer, particularly in the contact center.
Xchange 2021 Summit On-Demand Session Replays
Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara’s boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.
Xchange 2021: How the Power of Three Takes You to the Cloud and Beyond for Flawless CX
Learn how you can reduce defects and unplanned work, provide flawless customer journeys, and perform effective root-cause analysis with faster issue resolution simply by putting the Power of Three (AWS, Cyara and Splunk) to work for you.
Xchange 2020 Session Replay: Insights & Stories from the Virtual War Room Panel
Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.
Xchange 2020 Session Replay: Why And How To Improve Customer Experience
Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.
