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Xchange 2021 Session Replay: Validating Best Agent Routing Using Synthetic Agents

October 18, 2021 by

Delivering a great customer experience means making sure your customers are getting to the right agent. At one of the largest automobile insurance companies in the world the task of routing calls to the best agent can be a very complex set of rules based on complimentary product offerings and geographic location.

Trying to validate all those rules manually while continually delivering innovation is impossible. Join this session and learn how this major player is using Cyara’s virtual agents to automate this critical testing in their innovation cycle.

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