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Xchange 2021 Session Replay: Successfully Testing New Voice Interaction Bots for Intelligent CX

October 18, 2021 by

Amid all of the scrutiny and visibility that comes into play whenever a new service is released, Microsoft was focused on internally migrating 15 different business units to their Azure platform and technology stack that included its new voice interaction bots. Although the company had routinely conducted individual manual testing in engineering and development, they had yet to implement any widespread load testing or validation on new applications. Testing the bots was a critical step toward ultimately achieving a flawless release to consumers.

Hear from Microsoft’s Peter Nilsson, Principal Service Engineering Manager, about the process his team adopted with Cyara to load test the new bots’ capacity and capabilities, including:

  • Utilizing Cyara’s powerful speech recognition capabilities to effectively test the bots’ accuracy and responsiveness to voice interactions
  • Data-driving and validating thousands of different intents, while developing a system to continue expanding on their initial set
  • Delivering on high customer expectations for intelligent interactions in a way that is both scalable and reliable

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