As we head into the second half of the year, I want to share some exciting highlights that reflect the impact we’re delivering together:
This is what enterprise-grade assurance looks like, driving real outcomes like cost reduction, speed to market, risk mitigation, customer retention, revenue growth, and team productivity. And it’s the foundation for everything we’re building next.
The Most Innovative CX Assurance Platform – Now Even Stronger
We’re thrilled to announce the general availability of Cyara’s next-generation platform for AI-led CX Assurance. With the release of our Big6 innovations we’ve delivered the most complete and trusted solution for enterprises — combining GenAI testing, data intelligence, real-time monitoring, and no-code testing automation into a single, unified platform. This is more than a product release. It’s a leap forward in what enterprises can expect from AI-powered CX.
Real Impact, Real Results Across the Customer Journey:
- AI Trust has already analyzed over 1M AI-generated responses, reducing manual review workload by 80%, and earning the 2025 US Customer Experience Gold Award for Best Use of AI.
- Test Case Designer has accelerated testing workflows for 100+ enterprise teams.
- Pulse 360 now spans 360+ (update: now 420+) carriers in 120+ (update: now 145+) countries, recently earning Customer Magazine’s Product of the Year Award.
Explore all six innovations and see what’s new.
Let’s Talk Agentic AI
The last decade was defined by digital transformation. But the next 10 years? It will belong to Agentic AI. We’re no longer just automating repetitive tasks with AI; we’re empowering AI to reason, plan, and act.
At Cyara, we’re inserting Agentic AI into the reasoning layer of our platform, enabling systems that think ahead, detect risk, and take proactive action to optimize CX at scale.
I’m looking forward to discussing this topic on July 30 during a virtual event with CCW Digital: Agentic AI: Hype vs. Hope for CX Leaders. Please join me by registering here.
Missed Cyara Xchange 2025? Catch Up Now!
You can now watch Cyara Xchange 2025 keynotes, panels, and product deep-dives on demand. Catch up on the most important CX Assurance event of the year and walk away with strategies you can put into practice today.
Explore:
- Executive insights from Microsoft, Salesforce, Cigna, and Stanford Business School
- Game plans to increase speed, resilience, and quality across the full CX lifecycle
- Demos and best practices from enterprise CX leaders
If you’re ready to scale AI with confidence, prevent costly CX breakdowns, and drive consistent growth — this is your blueprint.
We’re Honored – Thanks to You
There’s no better validation than hearing directly from our customers — and we’re incredibly proud to share that Cyara earned 25 award badges in the G2 Summer 2025 Reports!
We were named a Leader in Enterprise Automation Testing and Enterprise Software Testing, while also earning recognition in the Digital Experience Monitoring category for being a High Performer and having the Best Support. These honors reflect the results you’re achieving and the feedback you’ve generously shared.
If Cyara has helped your team, we’d love your review on G2! Your insights help others discover the power of proactive CX Assurance — and help us keep improving. Write a review and receive a $25 gift card once it’s approved!
The future of CX is being written right now, and I’m grateful we’re writing it together. Your partnership drives our innovation, and your success is our mission.
Here’s to the next chapter of AI-powered CX excellence.
Onwards,
Rishi Rana | CEO
