Your CX Excellence Starts in:
Amy Wilkinson
Keynote Speaker: Amy Wilkinson
CEO, Ingenuity
Lecturer, Stanford Graduate School of Business
Author, The Creator’s Code: The Six Essential Skills of Extraordinary Entrepreneurs
Amy Wilkinson is a globally recognized leader in technology-enabled business innovation and scaling growth. As the CEO of Ingenuity, she collaborates with top organizations like Google, Salesforce, and Porsche to drive transformational change. She is the best-selling author of The Creator’s Code: The Six Essential Skills of Extraordinary Entrepreneurs (Simon & Schuster), a groundbreaking analysis of the mindset and skill set required to create and scale extraordinary businesses, based on interviews with 200 top U.S. entrepreneurs.
Amy’s career spans high-impact leadership roles, including White House Fellow, McKinsey consultant, and founder of Alegre, a cross-border export business. Starting as the youngest-ever Chief of Protocol at the U.S. Embassy in Mexico, she has consistently broken barriers and inspired innovation.
Stay tuned for details on her presentation at Xchange!
Why Attend Xchange?
Xchange is the only industry event focused solely on customer experience assurance, where you’ll come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help you achieve this year’s CX objectives and elevate key contact center performance metrics.
Xchange is the destination for CX leaders looking to empower their teams to:
Past Speakers Have Included:
Schedule: At-a-Glance
| Wednesday, April 2nd | |
| 8:00 AM – 12:30 PM | • Cyara Certified Professional Workshop Sessions (add-on) |
| 12:30 – 1:30 PM | • Lunch: Certified Professional Workshop Ticket Holders Only |
| 1:30 – 3:30 PM | • Cyara Certified Professional Workshop (add-on) |
| 6:00 – 8:00 PM |
Opening Reception (open to all attendees) |
| Thursday, April 3rd | |
| 7:30 – 8:30 AM | Breakfast Buffet |
| 8:30 – 9:45 AM | Welcome & Keynote |
| 9:45 – 10:45 AM | General Sessions |
| 11:00 – 11:50 AM | Breakout Sessions |
| 11:50 AM – 12:50 PM | Lunch |
| 12:50 – 2:40 PM | Breakout Sessions |
| 3:00 – 3:30 PM | Closing Keynote |
| 3:30 – 4:30 PM | Customer Awards Presentation |
| 6:00 – 10:00 PM | Closing Reception Party |
| Friday, April 4th | |
| 7:30 – 9:30 AM | Breakfast (grab-and-go) |
Bring Your Questions. We’ll Bring the Experts on CCaaS, UCaaS, and LLM Platform Assurance.
What You Can Expect from Xchange
A full day of intensive knowledge-sharing, interactive breakout sessions, expert-led demos, best practices, success stories, and valuable networking.
Direct access to Cyara product teams and executives, for exclusive insights into our product roadmap and upcoming feature releases.
Earn your Certification by adding-on the Certification Workshops during registration! This exclusive opportunity is offered by the Cyara Academy, and gives ticket-holders access to a full day of focused sessions on Cyara’s Core Products and Botium.
Expert insights into today’s most top-of-mind questions about leveraging conversational AI technology, including how businesses can responsibly implement chatbots, how to protect your organization and your customers’ data through conversational AI security and compliance testing, how to maintain momentum in development as technology continues to evolve, and more.
Fireside chats with leaders of global brands to hear how they leveraged Cyara solutions to overcome obstacles with their CX testing, conversational AI performance, remote agent monitoring, and more.
Tangible next steps to take toward meeting your customer experience KPIs and improving key contact center performance metrics.
Cyara Certified Professional Workshops
Begin your journey as a confident Cyara superuser. Learn best practices for success across the Cyara product suite, and how to use Cyara products effectively to improve the customer experience.
NOTE: The workshops take place April 2, the day before the main Xchange sessions on April 3.
Interested in earning your badge as a Cyara Certified Professional?
This is your chance! Attendees have an exclusive opportunity to add-on the Certification Workshops to their Xchange 2025 tickets, giving them access to these focused and in-depth sessions hosted by Cyara Academy. Select your top 3 sessions of interest from the workshop sessions below to submit during registration.
A Day in the Bot Life: Mastering Functional & Regression Testing with Botium
Step into the shoes of a chatbot/voicebot tester and discover how Cyara Botium can transform your testing strategy.
Chatbot Alphabet: NLP, GAI, LLM… What does it all mean?
In this session, learn all about the Conversational and Generative AI languages and models that are driving the latest advancements in chatbot technology.
Turbocharge your Testing: Mastering Automation and Load Testing with Cyara Velocity & Cruncher
Join this in-depth workshop to unlock the full potential of Cyara Velocity and Cruncher.
Keep Your Finger on the Pulse: Best Practices for Ongoing IVR and Telephony Monitoring
Get ready to dive deep into Cyara Pulse and learn how to monitor customer experiences in real-timelike a pro.
The Cyara Advanced Blueprint: Establishing Flawless Automation for CI/CD Pipelines and API Integrations
Ready to take your testing game to the next level? This advanced workshop will demonstrate how to use continuous delivery pipelines to automate testing and how to optimize API integrations with third party tools.
Test Smarter, Not Harder: Building Rock-Solid Test Cases for Automation
Learn how to build test cases that are not just functional, but truly impactful.
W Austin, Lavaca Street, Austin, TX, USA
Live it up in Austin TX, the Live Music Capital of the World. Our four-star hotel in downtown Austin, Texas, is next to the world-famous Austin City Limits. Check out over 250 bars, restaurants, theaters and concert venues nearby, or check out the hotel’s own distinctive restaurants. Relax in one of the hotel’s luxury suites soaking up the stunning views.
You love to discover new things when you travel. Let the W Austin, Texas, hotel be your guide.
Conference registrants will receive a special room rate of $379 if booked with our room block. Room block closes February 21st, so book today.
Registrants will receive the discounted rate link via email after registration is complete, and are encouraged to make their hotel reservations as soon as possible after registering.
W Austin
Lavaca Street, Austin, TX, USA
w-hotels.marriott.com
+1 512 542 3600
Organizations interested in sponsoring the Cyara Xchange CX Conference should contact Laura Szczepanski, Cyara Director, Events & Partner Marketing.