We thank our attendees, guest speakers, and generous sponsors for joining us at Cyara Xchange 2025!
We hope attendees benefited from their Cyara Xchange experience, and are busy imagining ways to apply what they learned to improve their customer experience. If you missed the conference, or want to re-live the experience, we’ll provide interviews and event session replays below when available.
Featured Sessions
Why Attend Xchange?
Xchange is the only industry event focused solely on customer experience assurance, where you’ll come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help you achieve this year’s CX objectives and elevate key contact center performance metrics.
Xchange is the destination for CX leaders looking to empower their teams to:
Past Speakers Have Included:
Schedule: At-a-Glance
| Wednesday, April 2nd | |
| 7:00 – 8:00 AM | • Breakfast & Workshop Registration |
| 8:00 – 10:00 AM | • Cyara Certified Professional Workshop Sessions (add-on) |
| 10:30 AM – 12:30 PM | • Cyara Certified Professional Workshop Sessions (add-on) |
| 12:30 – 1:30 PM | • Lunch: Certified Professional Workshop Ticket Holders Only |
| 1:30 – 3:30 PM | • Cyara Certified Professional Workshop Sessions (add-on) |
| 4:00 – 6:00 PM | Registration/Check-in for all ticket holders |
| 6:00 – 9:00 PM |
Opening Reception (open to all attendees) |
| Thursday, April 3rd | |
| 8:00 – 8:45 AM | Breakfast & Dedicated Exhibit Time |
| 8:45 – 10:15 AM | Welcome & Keynote |
| 10:30 – Noon | Breakout Sessions |
| Noon – 1:00 PM | Lunch & Dedicated Exhibit Time |
| 1:00 – 2:30 PM | General Sessions |
| 2:45 – 3:25 PM | Breakout Sessions |
| 3:45 – 4:30 PM | Customer Panel |
| 4:30 – 5:00 PM | Customer Awards & Closing Remarks |
| 6:00 – 10:00 PM | Closing Reception Party |
| Friday, April 4th | |
| 7:30 – 9:30 AM | Breakfast & Dedicated Exhibit Time |
Bring Your Questions. We’ll Bring the Experts on CCaaS, UCaaS, and LLM Platform Assurance.
What You Can Expect from Xchange
A full day of intensive knowledge-sharing, interactive breakout sessions, expert-led demos, best practices, success stories, and valuable networking.
Direct access to Cyara product teams and executives, for exclusive insights into our product roadmap and upcoming feature releases.
Earn your Certification by adding-on the Certification Workshops during registration! This exclusive opportunity is offered by the Cyara Academy, and gives ticket-holders access to a full day of focused sessions on Cyara’s Core Products and Botium.
Expert insights into today’s most top-of-mind questions about leveraging conversational AI technology, including how businesses can responsibly implement chatbots, how to protect your organization and your customers’ data through conversational AI security and compliance testing, how to maintain momentum in development as technology continues to evolve, and more.
Fireside chats with leaders of global brands to hear how they leveraged Cyara solutions to overcome obstacles with their CX testing, conversational AI performance, remote agent monitoring, and more.
Tangible next steps to take toward meeting your customer experience KPIs and improving key contact center performance metrics.
Cyara Certified Professional Workshops
Begin your journey as a confident Cyara superuser. Learn best practices for success across the Cyara product suite, and how to use Cyara products effectively to improve the customer experience. These are hands-on workshops, so be sure to bring your laptop and be ready to dig into Cyara’s products.
NOTE: The workshops take place April 2, the day before the main Xchange sessions on April 3.
Interested in earning your badge as a Cyara Certified Professional?
This is your chance! Attendees have an exclusive opportunity to add-on the Certification Workshops to their Xchange 2025 tickets, giving them access to these focused and in-depth sessions hosted by Cyara Academy. Select your top 3 sessions of interest from the hands-on workshop sessions below to submit during registration.
A Day in the Bot Life: Mastering Functional & Regression Testing with Botium
Step into the shoes of a chatbot/voicebot tester and discover how Cyara Botium can transform your testing strategy. In this workshop, we’ll explore how Botium seamlessly integrates into your overall testing workflow and showcase key features for functional and regression testing. Learn how to design effective test cases, ensure comprehensive test coverage, and identify issues fast during regression cycles.
A Day in the Bot Life: Mastering NLP, GAI, and LLM Testing with Botium
Dig into the Conversational and Generative AI languages and models that are driving the latest advancements in chatbot technology. Starting with a primer on the different model types, we’ll then cover how Cyara Botium supports testing these different model types and the best practices associated with both NLP (Natural Language Processing) and LMM (Large Language Model) applications. You’ll learn essentials including techniques for evaluating chatbot understanding, applying guardrails, intent recognition and entity extraction, strategies for validating responses against factual data and more.
Turbocharge your Testing: Mastering Automation with Cyara Velocity
Unlock the full potential of the Cyara Velocity. Learn effective strategies to design thoughtful test cases that optimize the customer journey, maintain and automate test cases for maximum efficiency, and how to leverage actionable insights to drive continuous improvement
Keep Your Finger on the Pulse: Best Practices for Continuous Monitoring and Performance Testing
Learn to monitor live customer experiences with Cyara Pulse and optimize IVR/telephony monitoring campaigns. This workshop covers key metrics, thresholds, and incident management, showing how Pulse enhances your CX strategy. You’ll also explore Cyara Cruncher to understand the importance of continuous performance testing for sustained quality CX.
The Cyara Advanced Blueprint: Establishing Flawless Automation for CI/CD Pipelines and API Integrations
Ready to take your testing game to the next level? This workshop will introduce you to Cyara’s powerful features for automated testing, monitoring, and API integrations. Learn how to set up smart alerting mechanisms, seamlessly integrate monitoring into your existing workflows, and optimize your incident management systems. We’ll also dive into best practices for integrating Cyara products with CI/CD pipelines to automate test execution and analyze results with lightning speed.
Test Smarter, Not Harder: Building Rock-Solid Test Cases for Automation
Learn how to build test cases that are not just functional, but truly impactful. We’ll cover the essentials of effective test case design, including clarity, reusability, and ensuring comprehensive scenario coverage. Discover how to structure test cases for positive, negative, and edge scenarios, while maintaining modularity and scalability to keep maintenance low and efficiency high. You’ll also get a first look at Velocity’s new Test Case Designer.
W Austin, Lavaca Street, Austin, TX, USA
Live it up in Austin TX, the Live Music Capital of the World. Our four-star hotel in downtown Austin, Texas, is next to the world-famous Austin City Limits. Check out over 250 bars, restaurants, theaters and concert venues nearby, or check out the hotel’s own distinctive restaurants. Relax in one of the hotel’s luxury suites soaking up the stunning views.
You love to discover new things when you travel. Let the W Austin, Texas, hotel be your guide.
Conference registrants will receive a special room rate of $379 if booked with our room block. Room block closes February 21st, so book today.
Registrants will receive the discounted rate link via email after registration is complete, and are encouraged to make their hotel reservations as soon as possible after registering.
W Austin
Lavaca Street, Austin, TX, USA
w-hotels.marriott.com
+1 512 542 3600
Organizations interested in sponsoring the Cyara Xchange CX Conference should contact Laura Szczepanski, Cyara Director, Events & Partner Marketing.