Webinar: Cyara Product Innovation 2025
Discover the key innovations launched in 2024 and get a first look at what’s coming to the product suite in 2025 to elevate your CX.
Webinar
Webinar: New Horizons-What’s Next for AI-Powered Customer Experience in 2025
We’re excited to invite you to a special webinar, hosted by VUX World’s CEO Kane Simms, where insights will be revealed from the first annual CX and AI Insight Report. Explore smarter AI investments, more seamless customer interactions, and the opportunities that will shape customer engagement next year.
Webinar: Sources of Truth – Best Practices for Deploying Accurate, Aligned AI
Join Cyara CTO Raj Gupta, Bradley Metrock (Project Voice) and John Walter (CEO, CCAIA) and learn to leverage AI for CX excellence.
Webinar: Maturing Test Automation Best Practices for Ensuring CX Excellence
Join CX industry experts Mark Shaw, Director of Software Engineering at Assurant, Micah Taylor, Sr Solutions Consultant at C1, and Douglas Kline, Technical Lead IVR Credit Card and Banking Testing at Discover Financial in a lively discussion on their own experiences in maturing test automation at their organizations.
Webinar: The Future of Agentless Experiences – Assurance of Chatbots and AI-led Agents
Is the agentless experience the future of the CX industry? As technology advances and customer expectations evolve, businesses must optimize their chatbots to meet customer needs, seamlessly resolve issues, and deliver exceptional experiences. Join our experts as they discuss insights on how you can optimize for the digital age and improve your CX offerings.
Webinar: AI Revolution in Customer Care – Optimizing Contact Centers with Generative AI
This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The discussion kicks off with a visionary perspective on the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.
Webinar: Voice Quality – Last Mile Monitoring for Cloud-Based Contact Centers
In this webinar, Norm Kayserman, Cyara Product Evangelist, answers questions on what last mile monitoring can do for you, remote work challenges in contact centers, and how to understand key quality metrics like jitter, packet loss, and roundtrip timing.
Webinar: What Is a Realistic ROI of Transforming Your CX?
Learn how Cyara’s commissioned Total Economic Impact (TEI) study and custom-built calculators help you calculate the ROI of transforming your CX.
Webinar: Conversations Created – Generative AI’s Role in Tomorrow’s Dialogues
Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you’re at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.
Webinar: Planning, Processes, & Practices that Led to Cloud Success with Pitney Bowes
Migrating your contact center operations to the cloud is complicated. Hear from other organizations who’ve made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes’s migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.
Webinar: How Careful Planning & Due Diligence are Steering Vitality to Cloud Success
Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.
Webinar: AWS + Cyara – Modernize Your Contact Center
Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.
