Cyara

Cyara Customer Experience Assurance Platform

Webinar

Webinar: Planning, Processes, & Practices that Led to Cloud Success with Pitney Bowes

Migrating your contact center operations to the cloud is complicated. Hear from other organizations who’ve made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes’s migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.

Webinar: How Careful Planning & Due Diligence are Steering Vitality to Cloud Success

Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.

Webinar: AWS + Cyara – Modernize Your Contact Center

Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.

Webinar: The Growing Ethical Implications of Generative AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Webinar: What is an LLM and what is it used for?

Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.

Webinar: Key Considerations for Government Contact Centers to Deliver the Best CX

Industry experts with Cyara & Genesys discuss how two companies come together to meet the new standard of exceptionalism in today’s AI landscape and allow for unique opportunities to enhance the quality of service for both CX employees and customers in the government sector. Hosted by Carahsoft for government sector contact center leaders.

Partner Webinar: What Partners Need to Know! Two Pillars of Modern Contact Centers Discuss Cloud+Conversational AI

One of the hottest topics in the industry is moving contact centers to the cloud and partners are in the throes of helping their customers transition. Watch Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner in this 30 minute webinar. Become armed with the key benefits tipping the scales when deciding to embrace a CCaaS platform and leveraging the ability of conversational AI to power self-service solutions. Organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.

Webinar: Deciphering the World of LLM-Based AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners), this webinar explores the truths and myths around large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT. Featuring Christoph Börner (Senior Director, Digital) for Cyara.