Cyara

Cyara Customer Experience Assurance Platform

Webinar

Webinar: The Future of Agentless Experiences – Assurance of Chatbots and AI-led Agents

Is the agentless experience the future of the CX industry? As technology advances and customer expectations evolve, businesses must optimize their chatbots to meet customer needs, seamlessly resolve issues, and deliver exceptional experiences. Join our experts as they discuss insights on how you can optimize for the digital age and improve your CX offerings.

Webinar: Planning, Processes, & Practices that Led to Cloud Success with Pitney Bowes

Migrating your contact center operations to the cloud is complicated. Hear from other organizations who’ve made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes’s migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.

Webinar: How Careful Planning & Due Diligence are Steering Vitality to Cloud Success

Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.

Webinar: AWS + Cyara – Modernize Your Contact Center

Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.

Webinar: The Growing Ethical Implications of Generative AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Webinar: What is an LLM and what is it used for?

Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.