Webinar

Webinar: Voice Quality – Last Mile Monitoring for Cloud-Based Contact Centers

In this webinar, Norm Kayserman, Cyara Product Evangelist, answers questions on what last mile monitoring can do for you, remote work challenges in contact centers, and how to understand key quality metrics like jitter, packet loss, and roundtrip timing.

Webinar: Conversations Created – Generative AI’s Role in Tomorrow’s Dialogues

Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you’re at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.

Webinar: Planning, Processes, & Practices that Led to Cloud Success with Pitney Bowes

Migrating your contact center operations to the cloud is complicated. Hear from other organizations who’ve made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes’s migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.

Webinar: The Growing Ethical Implications of Generative AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI’s ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Webinar: What is an LLM and what is it used for?

Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.