Cyara

Cyara Customer Experience Assurance Platform

Webinar: Conversations Created – Generative AI’s Role in Tomorrow’s Dialogues

About this Talk

In a world where technology is rapidly evolving, the fusion of conversational and generative AI is shaping a new horizon for businesses and consumers alike.

This exciting subject is the topic of this groundbreaking webinar that brings together the expertise of Sarah Rowjeski (Manager of A.I. & Automation at Telefónica Germany), Christoph Börner (Senior Director Digital Cyara / CEO & Founder Botium), and Joël Plazzotta (Account Exec. EMEA & LATAM at Teneo.ai).

What to Expect:

  • Telefónica’s Vision: Discover how a global telecommunications giant envisions the role of generative AI in reshaping customer interactions and services in the telecommunication sector and beyond.
  • Challenges & Triumphs: While the promise of generative AI is immense, it isn’t without its challenges. From ethical considerations to technical hurdles, our panel will shed light on the roadblocks and how they are being addressed.
  • The Road Ahead: Explore the potential future applications and evolutions of Generative Conversational AI. What does the next decade hold, and how can businesses prepare and adapt?

Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you’re at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.

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Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.