The rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, and what’s just noise?
Join this insight-rich webinar for contact center and CX leaders navigating the rapidly evolving AI landscape. We’ll separate fact from fiction, offering a clear-eyed look at what agentic AI can actually do today in the context of bots, virtual agents, and automation – and what’s just around the corner.
Brian Cantor, Managing Director, Digital, CCW Digital, Cyara CEO Rishi Rana, and Christoph Börner, Cyara VP of Engineering explore how organizations are already ensuring their conversational AI performs reliably, ethically, compliantly, and at scale.
In this session, you’ll learn:
- What agentic AI looks like in practice – from cybersecurity to HR to finance to CX – and why it matters
- Real-world CX use cases, like autonomous contact centers with agentic bots that can communicate with customers, take action based on what’s needed, and deliver smarter, faster outcomes across the entire customer journey
- The difference between responsible automation and risky experimentation
- How to vet claims from AI vendors and avoid costly missteps related to trust, transparency, and performance in AI-driven customer journeys
- The key questions to ask when agentic AI claims sound more like hype for tomorrow than reality for today.
