This article was originally published on QBox’s blog, prior to Cyara’s acquisition of QBox. Learn more about Cyara + QBox.
If your business is looking to improve its chatbots as part of your customer experience, you’re going to need to measure performance and ensure the chatbot delivers as you expect. Here’s where we can help. It can give you the confidence you need to go live, help to scale and further automate, and ensure a level of performance you require. Here’s 8 reasons why your business needs QBox (now Cyara).
Clear Data Visualization
Our solution uses a simple traffic light system highlighting problematic areas and just 3 key metrics—correctness, confidence, and clarity. Highly useful for those looking to get a snapshot of chatbot performance and clearly indicates which areas are most in need of improvements. Not convinced? We’d be happy to show you and your colleagues how simple it is to use.
Quick to Make Improvements
For any users involved in the day-to-day training and upgrading of a chatbot, there is a much greater efficiency. Our solution runs tests in minutes and shows the impact of your changes before setting these changes live. This significantly reduces time spent manually reviewing chatbot performance and retesting.
It Can be Used by Anyone
It’s one thing to be sold a great tool that does exactly what you need it to do. It’s another thing to have people who are able to use it. With our solution, there is no gap between what the tool does and how complicated it is to use, meaning you don’t need to rely on highly trained AI experts to extract the value of the tool.
Helps with Scaling
Quickly react to new requirements to your chatbot—for example Covid-19—by plugging in a new set of data and alleviating the pressure on front line staff when unforeseen circumstances arise.
Set and Monitor KPIs for Chatbot Performance
Our Confidence Threshold Analysis feature helps you to do exactly that. This feature enables the setting of confidence threshold for your NLP model. This then helps give you peace of mind that the model is performing at a level your organization is comfortable with—and enables you to report on performance and manage team performance.
Stay Ahead of the Competition
Your competitors may already be using our solution to improve their chatbot models and improve customer experience. If it isn’t, then creating better performing chatbot models can become a point of competitive advantage.
As one customer attests:
“Our QBox tuned models are performing at least 2x better than our models without QBox tuning.”
– Senior Project Manager, Fortune 500 company
Reduce Service Costs
Rather than using your chatbot to redirect customers to a customer service agent, more refined and better built chatbots can resolve a significant amount of the need for “redirecting to a sales agent” queries.
Having queries reviewed and answered by live agents can not only be very expensive in terms of time spent, but you’ll need expensive software to properly link your bot and your agent—or your customer will relay their query from start to finish all over again once they get through. Not exactly great customer experience.
Improve Customer Experience
Reach up to 98% accuracy, like our existing customers and make incorrect answers a thing of the past. This helps both customer experience and can increase sales by helping customers receive the information/support they need at any time of day.
Still not sure about whether your organization needs Cyara? Contact us today and we can discuss your particular pain points and how we can help you.
