The market is experiencing exponential growth in the use of chatbots, voicebots and conversational artificial intelligence (AI) for customer service, which is why we have doubled down on our investments in solutions that will enable our customers to optimize their conversational AI chatbots and voicebots throughout their development lifecycle. Our acquisition of QBox, a leading conversational AI optimization solution, is the latest step in this mission.
There is a boom in organizations looking to utilize automation and AI to enhance the quality and availability of their customer service. This rapid growth has been largely driven by significant advancements in the capabilities of conversational AI, generative AI and large language models (LLMs).
In 2022, Cyara acquired Botium, our first step in delivering capabilities to help organizations optimize their chatbot and conversational AI initiatives. With the acquisition of QBox, we have now further enhanced our capabilities in this area.
Who is QBox?
QBox is a world-leading chatbot performance management and testing solution, used to simplify and efficiently test, understand, pinpoint issues, and improve the natural language processing (NLP) abilities of chatbots. QBox is best known for:
- Providing a comprehensive and customizable solution for testing conversational AI applications.
- Simplifying and accelerating the testing process, while improving accuracy.
- Helping customers deliver higher-quality digital assistants at speed.
Why Did Cyara Acquire QBox?
We acquired QBox to help us meet the needs of organizations as they are adopting generative AI, LLMs and conversational AI to help in their customer experience. Cyara is committed to leading the industry with solutions that enable organizations to optimize the development, training, delivery, operation and impact of their chatbot and conversational AI investments.
Through this acquisition, Cyara combines two global leaders in conversational AI optimization. Cyara and QBox are both aligned in their commitment to helping organizations improve their chatbot performance. However, they have approached this problem from different perspectives and built synergistic capabilities that address the needs of all users.
For example, Botium has typically focused on meeting the needs of developers, QA professionals and data scientists, whereas QBox has focused on addressing the needs of conversational designers and business analysts.
We will be combining these two perspectives to provide a solution that meets the optimization needs of the entire team working on conversational AI chatbots and voicebots. Moreover, we are also gaining a highly skilled and innovative team that will augment our talented workforce.
What’s Next?
Cyara’s acquisition of QBox represents an exciting new chapter for Cyara and our customers as we continue to address the rapidly-evolving world of chatbots, voicebots, conversational AI, generative AI and LLMs. Over the coming months, you’ll see these two product lines come together combining the best of both platforms into an integrated solution.
This acquisition builds on our acquisitions of Spearline, CentraCX and Botium, through which we have created a suite of solutions with unmatched excellence in the AI-powered CX Assurance category, with the ability to assure communications across voice, web, mobile, chatbot, voicebot, conversational AI, video and WebRTC.
Stay tuned for more updates as we continue on this exciting journey, providing organizations with the solutions they need to thrive in the evolving customer experience space. You can learn more about this acquisition in our recent press release.
Welcome to the Cyara family, QBox!
