Melbourne – 08 March, 2022 – Cyara, a leading provider of automated customer experience (CX) quality assurance solutions, today announces a new partnership with VIS Global to help enterprises improve the quality of CX services across the Asia Pacific (APAC) region.
Catalysed by the pandemic, enterprises have accelerated their migration to cloud CX platforms and the transition to digital customer contact channels, which comes with increased risk and quality assurance costs.
The new alliance between Cyara and VIS Global in key markets such as Australia, Philippines, Singapore, Malaysia and India will reduce the associated costs of providing quality assurance and CX testing by 50 percent or more and lower the risk of defects fivefold.
Arijit Sen, Director at VIS Global, said, “We’re truly excited about the impact our new partnership will deliver across the APAC region. Together, Cyara’s automated CX assurance platform and our industry leading delivery methodologies can help customers deliver CX changes 30 percent faster.”
“VIS Global extends Cyara’s reach and delivery capability substantially within the APAC region. It gives customers in new markets access to Cyara’s platform, alongside expert services for change management, QA, automated testing and monitoring,” said Arun Kumar, Director for Channels and Alliances at Cyara.
Kumar adds that Cyara’s APAC channel program experienced a landmark year in 2021 with more than 75 percent of the company’s new business being driven and transacted through partners. “Our partner community is an extremely important part of Cyara’s growth strategy. Following K1 Investment Management’s funding of almost AUD500 million earlier this month, we will be looking to further grow and strengthen our channel network across APAC. This highlights our commitment to the channel, assisting our partners in securing new customers and creating new revenue streams.”
Cyara also recently secured a milestone agreement to embed its platform into Optus’ managed services program, enabling customers to benefit from Cyara’s CX quality assurance solutions. The company has also signed new partnership agreements with Probe Group, Datacom and Vodafone in the last six months.
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About Cyara
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
About VIS Global
VIS Global Pty Ltd is a Solution Integration company offering market-leading Customer Experience Management and Intelligent Automation solutions to Medium and Large Enterprises across different countries in the APAC region including Australia , New Zealand , Singapore, Philippines, Malaysia, Indonesia, Thailand and India. It partners with solution providers like Cyara to harness powerful technology that will help its clients deliver better Customer Experience while reducing costs, mitigating risk and growing revenue.