Free test to identify GDPR compliance for chatbots
June 7, 2022 – Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the launch of a free GDPR compliance testing service for organisations’ chatbots in both English and German. The compliance checking, provided through Botium and informed by GDPR experts, helps organisations understand whether a bot can deal with customer enquiries in a way that satisfies GDPR requirements, reducing the risk of non-compliance and providing enhanced assurance to customers around data governance.
“As chatbots collect information in an informal way, this data isn’t necessarily treated in the same way as more formal data sets,” said Christoph Börner, Senior Director, Digital, at Cyara, “Our free GDPR compliance checker will enable us to understand how a bot treats a user’s data – allowing us to suggest ways to fix GDPR violations – providing additional reassurance to customers and helping free organisations from unnecessary risk.”
Cyara’s GDPR compliance test includes a broad range of questions that a customer may ask about the use of their data to understand whether the bot deals with these enquiries in a compliant way. The test also audits the processes behind the bot – such as where data is stored and who can access it – in order to ensure that these, too, are in line with GDPR regulations.
If any areas of non-compliance are detected, the checker will automatically provide an actionable list of actions for organisations to take to bring the bot into compliance. By easing the process around best practice data governance, Cyara’s approach reduces the risk of fines associated with non-compliance, and allows bots to quickly and accurately assist organisations’ customers who want to know how their data is being stored.
To learn more about Cyara’s GDPR compliance test for chatbots, please contact us.
About Cyara’s Automated CX Assurance Platform
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and then assure flawless omnichannel customer journeys from beginning to end. CX experts use Cyara’s cloud-based platform to define customer journeys that Cyara’s automated bots engage with by testing the network, applications, and even back-end data systems that power those journeys. Any issues that a customer may experience in how those journeys perform are identified so organizations can resolve them before they impact a customer.
About Cyara
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
