Cyara

Cyara Customer Experience Assurance Platform

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

How Much Will Automating Your Contact Centre Testing and Monitoring Save You?

“Cyara resulted in about one million dollars in savings the first year from self-service in the IVR and not going to an agent. We were able to test experiences and found several huge gaps that would probably prompt the IVR to hang up and call back or transfer out to an agent. That was one of our biggest wins for the year.”

— Contact Centre Manager, Healthcare

Cyara’s Automated CX Assurance Platform is unmatched in its ability to save you effort, cost and risk by leveraging automated testing and monitoring of every CX channel from anywhere in the world–including IVR, chatbot and conversational AI, agent routing, email, SMS, and web chat.

To demonstrate how, we commissioned Forrester Consulting to conduct a study on the Total Economic Impact™ of Cyara. This report reveals how Cyara delivers: 

  • A three-year ROI of 334%
  • Productivity increase of 90% in IVR development and testing
  • Acceleration of chatbot development by 70%
  • Recaptured value from abandoned callers of 90%
  • Increase in speed-to-market of IVR updates of 50%

Plus, access statistics, compare key challenges solved by Cyara, and read real quotes from Cyara customers who have not only transformed their customer experiences through automated testing and monitoring but also realized tangible financial impact to their bottom line. 

Download the commissioned study now!

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334 percent ROI, payback in less than 6 months - read the report

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.