IVRs are a key component of any effective CX strategy, offering a cost-effective self-service channel while also cutting out unnecessary agent activity when it comes to handling simple and routine queries. By automating your IVR testing, you can eliminate time-consuming and expensive labor, while also assuring CX quality and improving your contact center’s productivity.
In this resource, you’ll learn:
- How to eliminate the strain of manual IVR testing on your contact center
- The importance of adopting a proactive approach to issue detection and remediation
- The ROI of automated IVR testing compared to manual processes
