Recently moved to the cloud, or considering it? A migration to any new platform is not without its challenges. How can you mitigate those challenges and ensure you continue to deliver an outstanding customer experience?
Watch this recorded webinar and learn:
- Industry trends for contact center migrations to the cloud
- Expected benefits with moving to the cloud
- Common challenges associated with contact center cloud migrations
- Techniques to discover and document your current IVR as a baseline for moving your IVR to the cloud
- Testing and monitoring strategies that will ensure you deliver a flawless customer experience
In this webinar you will hear from Art Schoeller of Forrester Research and Elizabeth Magill of Cyara, who will share their valuable insights based on working with contact center and CX leaders across the globe.