Cyara

Cyara Customer Experience Assurance Platform

Webinar: 5 Steps for Building a Strong CX Metrics Program

An effective CX metrics program enables organizations to unify the entire organization — marketing, service, IT and more — around a common goal. Such a program enables organizations to identify overall trends, as well as opportunities for improvements, prioritize improvements and track progress. Temkin Group has identified five steps an organization must go through to create a strong CX metrics program:

  1. Determine a Core CX Metric
  2. Set Achievable Goals
  3. Identify Key Drivers
  4. Establish Key Driver Metrics
  5. Make the Suite of Metrics Actionable

Join this webinar and learn practical advice in adopting these steps from Bruce Temkin, CCXP, a world-renowned analyst and expert on CX. You will also hear from Cyara, about the unique approaches their customers are using to identify highly actionable insights to improving their CX, even weeding out bad experiences before they happen.

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Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.