Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX

Listen in to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels.