When your customer places a call to an organization with which they do business, they expect flawless CX. However, customers are often exposed to a wide range of issues that affect call quality, such as latency, jitter, and dropped calls, which make interacting with a brand frustrating. That frustration reflects poorly on your bottom line.
Ready to deliver flawless voice quality, every time? Discover the Cyara difference.
Today’s increasingly complex contact center environments have made manual voice quality testing an impossible feat, and the only way to truly assure CX performance is by leveraging automated testing and monitoring.
But, while many CX testing solutions claim to provide real-time visibility for your customer journeys, its solution leaves behind many critical gaps. Cyara is the only solution that provides true end-to-end visibility and reliability, empowering you to deliver better interactions with confidence.
Cyara vs. the Competition Comparison
There are many solutions on the market that claim to help you test, verify, and assure your contact center’s call quality performance. However, when it comes to choosing the best CX testing solution, there’s no match for Cyara’s innovative, AI-powered assurance solutions.
Unlike the competition, Cyara’s platform empowers you to accurately pinpoint vulnerabilities in your customer journeys and take proactive steps to protect your brand reputation, reduce churn, and mitigate compliance risks.
Not every CX solution is built the same, and it’s up to you to choose the best fit for your needs and business goals. But your customers deserve exceptional CX at every touchpoint, and settling for a subpar solution will make it impossible to deliver high-quality, reliable call performance.
The Competition: The Problem with Simulated Environments
Instead of replicating real-world customer interactions by conducting tests in the countries where your customers are located, other CX providers merely create simulated environments. And while the competition claims these are sufficient to assess voice quality, they fail to provide the insights necessary to accurately verify and optimize your CX.
Other voice quality testing platforms have several key limitations, including:
- No real in-country dialing, which limits your ability to simulate real-world customer experiences globally.
- No agent-side visibility, which is necessary for diagnosing equipment or software defects that may affect customer interactions.
- Zero control over spam labeling, leaving your calls vulnerable to being blocked or flagged as spam.
- Limited test coverage, making it difficult to assess customer journeys and pinpoint CX defects.
- No end-to-end transparency, which impedes your team from identifying and remediating issues ahead of customer impact.
For example, while a simulated test may be able to detect that your phone lines are experiencing an issue, it can fail to provide insights necessary to pinpoint the root cause. In other instances, the simulated test may be more likely to provide false test results or will only tell you whether a call was successfully placed or not, while neglecting to assess actual voice quality. In all scenarios, tests conducted using a simulated environment fail to help you truly optimize and improve your CX offerings and deliver the high-quality service your customers demand.
You can’t afford to waste your time and resources on a subpar solution, and other CX testing tools leave too much up to assumptions and chance. You and your customers deserve better.
The Cyara Advantage
At Cyara, we understand the importance of end-to-end visibility and reliability, and our solutions provide all the insights you need to verify call performance. Cyara Pulse 360, the industry’s only AI-driven CX monitoring solution, provides the trust and scalability other CX solutions simply can’t.
Pulse 360 doesn’t rely on subpar, simulated environments. Instead, it provide you with real-time visibility across all voice and digital channels by testing real customer experience with true in-country number testing across 120+ countries and 360+ carriers. With Pulse 360, you can eliminate guesswork by originating real-time calls directly from your customers’ locations and precisely measure call components including connection rates, audio quality, voice latency, call line identity, dial tone transmission, and more.
Instead of relying on simulated environments, Cyara prioritizes accuracy with a true in-country presence, empowering you to leverage insights based on how real customers are actually experiencing an interaction with your brand. While other solutions will only tell you whether a simulated call was successfully placed, Cyara tells you whether it actually worked, avoiding false test results. This enables you to accelerate troubleshooting processes with data-driven insights you can trust.
Where the competition falls short, Cyara Pulse 360 empowers you to:
- Identify and address CX defects faster.
- Gain real-time, accurate visibility into all voice and digital channels.
- Accelerate troubleshooting and issue resolution.
- Reduce downtime and improve reliability.
- Optimize your CX strategy with AI-driven analytics.
It’s time to take your CX testing to the next level, and Cyara is here to help.
Cyara: Discover Comprehensive CX Assurance
While competitors only cover the basics of voice quality testing, Cyara doesn’t stop there. Your contact center covers a wide range of CX channels, and our comprehensive, AI-led solutions help you scale your offerings to meet evolving customer demands.
As customer expectations and demands evolve, it’s up to you to deliver quality interactions at every touch point, every time. Many other CX testing solutions can only handle one stage of the entire customer experience, but Cyara provides critical, comprehensive CX assurance through every stage of the development lifecycle. Our AI-Led CX Transformation Platform provides continuous testing, monitoring, and observability across every customer communication and emerging AI channel, so you can deliver reliable, frictionless experiences at scale.
Ready to see why Cyara is the No. 1 choice for CX testing and monitoring? Contact us to schedule a personalized demo or visit cyara.com for more information.
