Dialogflow CX Best Practices—Part 2: No-Matches and Alternative Intents
In this blog, we’ll look at examples of what can cause a Dialogflow CX chatbot to misunderstand and utterance, and how to overcome them.
Chatbots
Dialogflow CX Best Practices—Part 1: Pages and Flows
What’s the different between Dialogflow CX and ES? Read this blog to find out what you should consider while building chatbots.
Don’t Let #Chatbotfails Take You Down
A look into what goes wrong and how to make sure your chatbot program reaches its full potential.
Don’t Let These Commonly Confused Chatbot Terms Get the Bot-ter of You
We clarify some key chatbot terminology: chatbot vs conversational AI and virtual assistant; AI vs machine learning; NLU vs NLP; and more.
When to Chatbot, and When to Chat-Not
Chatbots are a useful tool that can help you improve CX. However, there are instances where chatbots are out of place. Read to learn more.
Ready to Use Chatbots? Be Sure You Understand Customer Pain Points First
A deep dive into survey results shows how many consumers still resist chatbot experiences. We uncover the pain points that hold them back.
The Critical Role of Incident Management in Contact Centers
A call center must prevent incidents that impact customer experience and address any incidents that do arise quickly and effectively. This is incident management.
Get Your Chatbot GDPR-Ready with Automated Testing
Firms spend millions to deploy and maintain their chatbot environment. Is this customer service boom opening the door to data privacy woes?
What’s the Optimum Confidence Threshold for My Chatbot and Why Do I Need One?
Do you know what the optimum confidence threshold for your chatbot is? Read this blog to learn what it is and why you need one.
Masterclass: Writing Chatbot Answers Your Customers Want to Read
Making chatbots fit for your customers is more than just stuffing them full of stock responses. Learn how to write better chatbot answers.
Why Isn’t My Chatbot Working?
The process of developing a chatbot is complex and many challenges can arise. Learn how you can analyze your bot during development.
What Makes a Great Chatbot?
Among the many factors that go into creating superior chatbot experiences, users believe these 8 skills should be at the top of your list.
