Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Participants confirmed that they want to use chatbots, but overall, they rated their most recent chatbot experiences an average of 6.4 out of 10 (a D grade).
This webinar goes through the survey findings and unpacks:
- What customers want from a chatbot
- The limitations of chatbots and what that can mean for your brand, your customer satisfaction and your bottom line
- Advice and guidance about how to build a better chatbot experience
Whether you already have a chatbot or if you are just getting ready to launch one, this webinar will give you valuable insight about how to make sure that your chatbot always earns an A+.
You can access the full report here.