Getting Started with Cyara: A Story about Moving from Manual to Automated Testing in the Contact Center
Read about Assurant’s adoption of Cyara’s Platform to help automate contact center IVR testing processes while ensuring quality was maintained.
Call centers
Registration Is Open for Xchange 2020: 3 Reasons to Attend This Virtual Event!
Register for Xchange 2020, an interactive event with experts sharing valuable insight on CX best practices, use cases, industry knowledge, and challenges.
Cyara Debuts NEW Premium Support Services
Cyara debuts a deeper level of Support Services for customers requiring faster SLAs and more assistance when issues in their CX assurance investment arise.
Cyara Included in the Forrester Wave: Continuous Functional Test Automation Suites Q2 2020
Cyara is included in the just-published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020.
3 Customer Experience Articles for Weekend Reading
A round up of customer experience industry articles for weekend reading.
Why Moving Your Contact Center to the Cloud is More Important than Ever
Learn UC expert Blair Pleasant’s reasons why moving your Contact Center to the Cloud is important for today’s new normal, and for tomorrow’s next normal.
How Crucial Is Showing ROI of Customer Experience Initiatives?
Customer Experience (CX) is a differentiator that will set you apart from your competition. Learn the importance of showing its ROI.
COVID-19 Impacts on Contact Centers & Our Company
Reflections and ideas from Cyara’s CEO about COVID-19 impacts on Contact Centers, and for business leaders working to support their teams through crisis.
Voice Quality Validation for At-Home Agents
How to use Pulse to test voice quality of at-home agents to assure call quality. Useful for agents who regularly work at home or are there due to COVID-19.
A New Answer to: How Much Does a SEV1 Cost Your Organization?
An update on how to answer the question: How Much Does a SEV1 Cost Your Organization? asked first by Sr. Strategic Accounts Director, Kelly Zunker.
A Reassuring Note About Conducting Business in Turbulent Times
Some advice on how to adjust business operations for contact centers and other organizations through turbulent times from Cyara’s President James Isaacs.
2019 Roundup: Top Customer-Driven Innovations from Cyara
2019 was a busy year for Cyara. Read on for the top 10 picks for the enhancements we delivered in 2019.
