Call centers

Disruption — the Good, the Bad and the Transformative

Hear insights from a panel discussion at Xchange regarding how IT leaders have successfully led change in their organizations.

Forrester’s Diego Lo Giudice talks about continuous testing in Agile and why it is so important for customer experience software.

Cyara Xchange was a great venue for learning from industry experts about contact center cloud migration, Agile & DevOps, and test automation.

Hear from industry analyst Sheila McGee Smith on hiring and staffing developers, and how that enables organizations to be more nimble.

In this post, we turn our attention to monitoring your Customer Experience (CX) after you’ve gone live.

A team of Cyarans came together recently for Scaled Agile Framework training to improve CX Assurance solutions and capabilities.

In an omnichannel world, every company needs to be ready for their customers’ preferred way of making contact.

Most cloud-based contact centers are now based on Web Real-Time Communication (WebRTC), which may have an impact on voice quality. Learn more.

A well functioning, complete ecosystem of capabilities—from IT monitoring, defect tracking, and software development systems to IT ticketing—is key.

Learn how Cyara can help you accelerate and assure your contact center migration to Amazon Connect.

Many contact centers are moving to the cloud. Learn how Cyara can help you accelerate your migration to Amazon Connect.

Learn how InProd allows business users to update test cases themselves, reducing work for the IT team and improving customer experience.