Getting Started with Cyara: A Story about Moving from Manual to Automated Testing in the Contact Center
Read about Assurant’s adoption of Cyara’s Platform to help automate contact center IVR testing processes while ensuring quality was maintained.
Design-driven Assurance
Make Sure your CX Is Switched On during the Big Switch-Off
BT’s planned switch-off of the UK’s legacy PSTN and ISDN telephony networks is a great opportunity to future-proof your business and consider a switch to the cloud.
The 5 Keys to Assuring Your Contact Center Cloud Migration
Be sure your customers aren’t impacted with these 5 tips for assuring success in your migration to a cloud contact center.
How to Maintain Visibility When You Move to the Cloud
Cloud computing allows engineers to rapidly develop complex systems and deploy them continuously, at global scale. But this can create unique reliability risks.
Migration to Agile – Leveraging the Cyara CX Assurance Platform
Hear Scott Anderson, SVP, Senior Team Lead at Bank of America, explain how his team makes test automation so successful.
Is Your Organization’s Focus on Projects Hurting Efficiency?
In our work with Cyara customers, the Domain Consulting team focuses on forming product teams for efficiency.
The Key to Making Your End-to-End CX Development More Efficient
Learn how focusing on the design phase of your customer experience development cycle is key to boosting efficiency.
How Do DevOps Methods Accelerate CX Innovation?
Interview with Dr. Nicole Forsgren on the State of DevOps and the implications of DevOps for customer experience technologists.
Barriers to Innovation in DevOps, Part 2: Outsourcing Models
In our work with Cyara customers, the Domain Consulting team has identified some barriers to innovation. The second among these is traditional outsourcing models.
State of DevOps Insights – 5 questions for Dr. Nicole Forsgren
Dr. Nicole Forsgren on impacts of cloud adoption, open source software, organizational practices, and culture on software delivery performance.
Happy CX Day! Top Six Insights for CX Success
On CX Day 2018, we want to share some of our top insights for CX Success, including measurement, testing, and collaboration.
Barriers to Innovation in DevOps, Part 1: Funding Models
In our work with Cyara customers, the Domain Consulting team has identified some barriers to innovation. The first among these is traditional corporate funding models.
