January 29, 2019
Cyara extends client roster to include world’s leading tech companies; joins the Amazon Web Services Partner Network; and logs 3.3 billion seconds of synthetic customer interactions via its cloud platform.
Redwood City, CA., January 29, 2019
Cyara closed the first half of its 2019 fiscal year (July 1-Dec 31) with 30 percent growth in SaaS bookings, 95 percent customer retention, and a second quarter representing the largest bookings quarter in the company’s history. The company also updated its customer experience (CX) assurance platform, strengthened its integrations with broader enterprise management systems, and joined the Amazon Web Services (AWS) Partner Network (APN).
“Cyara’s growth is driven by the increasing demand to deliver stellar CX across all industries,” said Alok Kulkarni, CEO and co-founder of Cyara. “We’re enabling global leaders to innovate their CX more quickly, and more frequently, ultimately improving their customers’ satisfaction and solidifying their brand reputations.”
First Half Highlights
- Customer wins
During the first half, Cyara signed contracts with 25 Fortune 500 companies. The company’s growth was fueled by newly acquired customers, including one of the world’s leading technology companies, bringing Cyara’s client roster to include three of the top four technology companies. Other new customers span telecom, retail, and insurance— and include Enacomm, Homesite, Medica, and Texas Windstorm Insurance.
- Technology partnerships and integrations
Cyara put a strategic focus on the development of new partnerships and integrations. To support CX innovation and the shift to DevOps methodologies, Cyara now enables data sharing with applications such as Blackchair, Jenkins, and Microfocus ALM. These integrations enable Cyara customers to link customer journeys with widely used DevOps tools for maximum CX automation. They can also integrate Cyara data with IT operations tools to more easily and effectively troubleshoot CX issues.
As an APN partner, Cyara is supporting customers who rely on the cloud-based Amazon Connect as their customer service platform. Cyara is the first APN partner to provide a CX assurance solution that encompasses CX design, testing and monitoring, ensuring that customer journeys are working as designed across digital and voice channels.
- Corporate growth and executive team expansion
Cyara continues to grow its employee ranks, with a focus on market coverage in the United States and Europe, and engineering which is now supported in a newly opened office in Pune, India. Also announced today, George Skaryak joined Cyara’s executive team as its new executive vice-president, worldwide sales. George brings more 25 years’ experience in enterprise software sales including positions with IBM, Tibco, and Siebel.
- DevOps and Innovation Drive Demand
Digital transformation and the shift to Agile and DevOps methodologies continue to drive the CX landscape. As top brands automate the CX design and testing process to implement real-time detection of CX issues, usage of Cyara’s platform continued to rise: Cyara generated 3.3 billion seconds of synthetic traffic via its cloud platform during the first half of its fiscal year, up 30 percent year over year.
- Product updates
In addition to the integration updates, Cyara strengthened its omnichannel functionality, providing a single view of customer journeys across channels, spanning self-service and agent-assisted service. Cyara made a range of additional updates including persona-based testing, flexible alerting, automated troubleshooting, and security enhancements.
- Cyara Xchange Roadshow
The company connected with hundreds of CX leaders by taking its Xchange conference on the road, hosting one-day events in four locations around the globe. The conferences focused on the intersection of DevOps and CX, and included customer speakers from Agero, ANZ, Commonwealth Bank, Ministry of Social Development, Telefonica, and Toyota Financial Services.
- Industry insights and recognition
In addition to its Xchange conferences, Cyara brought CX and DevOps insights to its customers with a Temkin Group webinar, Five Steps for Building a Strong CX Metrics Program; and an interview about the State of DevOps, with Dr. Nicole Forsgren, Research & Strategy, Google.
TMC, a global, integrated media company, named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Cyara was also selected as a Frost & Sullivan Excellence Award recipient for the third consecutive year.
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit https://cyara.com.