Alok is the Co-Founder, CEO, and Chairman of Cyara. Alok fou… More
Alok is the Co-Founder, CEO, and Chairman of Cyara. Alok founded Cyara with a belief that the right software testing platform would enable businesses to guarantee success in serving their customers while keeping up with the rapid pace of innovation and consumer expectations.
Prior to Cyara, he was Director, Solutions Engineering, at Genesys where he led the team that architected contact center solutions for the Asia Pacific market, driving Genesys to the top position in that market. He also held various engineering roles at National Australia Bank, NEC, Lincolne Scott, and Boral Building Technologies.
Alok has an MBA in Entrepreneurship and Technology from Melbourne Business School and a Bachelor’s Degree in Electrical and Computer Systems Engineering from Monash University, Australia. Alok is married with two boys and his passions include all things technology, travelling, spirituality, and playing golf.閉じる
Bonny is one of the Founders and a Director at Cyara with re… More
Bonny is one of the Founders and a Director at Cyara with responsibilities across finance, professional services, and starting new territory operations for Cyara.
Bonny began his career in accounting and finance as a Chartered Accountant with Price Waterhouse Coopers. Prior to that, he was with GlaxoSmithKline in a finance role evaluating new projects. Interests in information technology and management led Bonny to pursue an MBA at Melbourne Business School.
After completing his MBA, Bonny worked as a consultant at QAD, helping companies implement ERP systems. Bonny then moved to presales and sales roles at SalesLogix (CRM) and Descartes (supply chain management) where his broad business background helped him partner with customers to achieve success with software.
Bonny enjoys playing rugby and cricket and has an interest in behavioral economics.閉じる
Luan is the Chief Technology Officer and one of the Founders… More
Luan is the Chief Technology Officer and one of the Founders of Cyara. He is responsible for the development of the Cyara Platform and related products and options.
Luan works with customers, partners, analysts, and Cyara employees to set the product direction that is leading the automated customer experience testing market.
Prior to founding Cyara, Luan was with Genesys Professional Services for 8 years, working with all its major clients in the Australia and New Zealand market, including Telstra, CBA, NAB, ATO, and ANZ Bank. He was also in software product engineering for NAB, NEC, and IRESS.
Luan is married with two children and is a keen follower of Australian Rules Football, particularly when his Carlton Blues are playing.閉じる
James is the President of Cyara and is responsible for all c… More
James is the President of Cyara and is responsible for all customer-facing, operational aspects of the company on a global basis including marketing, business development, sales and pre-sales, professional services, domain consulting, customer success, education and training, support, channels, and customer satisfaction. He is based out of Cyara’s Redwood City office in the heart of Silicon Valley.
James has 25+ years of leadership experience in building Enterprise software companies with a career background in operations, sales, product management, and business development. Starting his career at Apple, he later moved on to Concentric Network, a company he helped grow from $2M to $300M per year revenue run rate as both Product Management VP and Corporate Development VP, and which had a successful IPO and then a successful public company merger for $2.9 Billion. Following the acquisition of Concentric, James moved to Danger, Inc., a SaaS-based mobile platform for mobile operators, where he led the sales effort which grew revenue from $0 to $100M per year run rate before it was acquired by Microsoft in a $500M acquisition. James then joined 41st Parameter as the EVP Sales, Business Development, and Customer Operations, growing revenue at 40% per year before a successful sale to Experian for $325M. Prior to joining Cyara, he was the CEO of IoT security firm Mocana.
James has a BA in International Relations with an emphasis in Economics from Stanford University, and an MBA from the University of California, Berkeley.
He lives in the Silicon Valley with his wife Paige and has three children.閉じる
Sean is the Global Executive Vice President of Sales for Cya… More
Sean is the Global Executive Vice President of Sales for Cyara. A recognized expert in the customer experience space, Sean is responsible for leading the Cyara sales team, driving revenue growth, and building strong customer relationships.
Prior to joining Cyara, Sean held various roles with Genesys/Alcatel-Lucent including Vice President of Cloud Strategy for APAC and Managing Director for Australia and New Zealand. As MD, he led Genesys to double-digit sales growth and recognition as contact center vendor of the year in the region, which includes some of the largest and most complex contact center installations in the world. Before joining Genesys in 1998, Sean was responsible for product development at NEC, managing the introduction of new products to the Australian market.
A native of New Zealand, Sean attended Wainuiomata College and Wellington Polytechnic School, both in Wellington, New Zealand, earning a New Zealand Certificate of Engineering. Recognized for his expertise, he has been a frequent speaker at industry events and widely interviewed in business and trade publications.
Sean is married and has two adult sons. In his free time, he enjoys restoring “muscle” cars.閉じる
Bill is the General Manager of NALA for Cyara, and is respon… More
Bill is the General Manager of NALA for Cyara, and is responsible for the company’s fastest growing markets – North and Latin America. In his role, Bill is responsible for market growth and the operational team to ensure Cyara customers are successful.
Bill joined Cyara after a long career in the customer care industry where he led top teams and organizations at Avaya, Genesys, Voxify, and Remedy Corporation. In all of his previous roles, he successfully built highly productive teams that produced superior results from both customer and company perspectives.
Bill attended California Polytechnic State University where he graduated with honors from their business program specializing in Accounting. He started his career as a CPA with KPMG and has also spent significant time in the Supply Chain Software Industry.
Bill lives in Pleasanton, California with his two children. He has spent much of his free time coaching women’s lacrosse and soccer and is now in the process of learning rugby.閉じる
Josephine (“Josie”) Vizarri is the General Manag… More
Josephine (“Josie”) Vizarri is the General Manager for Australia and New Zealand. Josie has over 20 years of experience in the contact center industry and was most recently Director of Mid-Market & Cloud – ANZ for Genesys. Her broad experience includes creating a channel structure from vendor to distributor to reseller, presenting complex solutions to C-level management and helping organizations create efficiencies by introducing streamlined business processes.
Josie, who lives in Melbourne, is the mom of two adult sons. When she isn’t working, Josie loves to travel – “any beach, anywhere”. She also enjoys entertaining, cooking and golf and is learning to garden.閉じる
Nick is the General Manager of EMEA for Cyara. In this role,… More
Nick is the General Manager of EMEA for Cyara. In this role, he is responsible for establishing and growing the business throughout that region. Nick is focused on ensuring success for Cyara’s European customers and in delivering business value to help them drive quality customer experiences.
Prior to joining Cyara in 2011, Nick was responsible for Business Development and GTM strategy for Telstra’s Contact Centre Software as Service offerings to the Enterprise and Government sector throughout Australia. This role built upon a solid foundation in IT acquired in Project Management and Consulting roles with Computershare in Australia, and at ATOS in the UK.
Nick is married with 2 children, and is a keen rugby union supporter.閉じる
Ian is the Vice President of Solutions Engineering at Cyara … More
Ian is the Vice President of Solutions Engineering at Cyara and is responsible for the development and execution of technical sales strategies and processes. He also leads Cyara’s team of architects to design innovative solutions that enable customers to effectively deliver a quality customer experience.
Ian has held multiple roles within the organization, and prior to his current role, he started and led Cyara’s Professional Services practice, successfully growing the group and delivering Cyara’s largest projects. He also worked on application development where he successfully produced Cyara’s first agent automation product.
Prior to joining Cyara, Ian held various roles as part of Telstra’s contact center engineering team. He holds Bachelor’s degrees in Electrical Engineering and Computer Science from the University of Melbourne. Ian is married and loves all things food and Formula 1.閉じる
Paul is the Global Vice President of Professional Services f… More
Paul is the Global Vice President of Professional Services for Cyara. Paul has over 27 years of domain expertise working with growing companies, primarily in professional services and customer care.
Prior to joining Cyara, Paul held senior level positions for Mediu, LLC, LiveVox, Online Business Systems, and MCI. Paul was also responsible for growing the professional services business unit for Genesys, where he was the Director of Professional Services and Worldwide Best Practices Services for almost 12 years.
Paul lives in the Austin, Texas area. He is married with 4 adult children and 4 grandchildren. Away from work, Paul enjoys spending time with his grandchildren, motorcycle riding, and playing golf.閉じる
Geoff is Vice President of New Products at Cyara and is resp… More
Geoff is Vice President of New Products at Cyara and is responsible for architecting and delivering innovative Platform extensions to meet complex customer needs. Geoff’s career has been focused on developing innovative new software products for the contact center market.
Geoff’s experience bridging mainstream software development and the highly tailored mission of professional services allows him to design and deliver creative and high-performing new products driven by dynamic market requirements.
Previously, Geoff was with Genesys for 13 years, where he held key development roles across the company and led the software development group in providing uniquely tailored solutions for customers adapting Genesys to their specific needs. He was also lead developer at HP in their telephony integration software business.
Geoff, his wife, and their daughter live in Brisbane and spend as much spare time as possible at their getaway on the beach in Queensland.閉じる
Cameron is the General Manager of Education and Training and… More
Cameron is the General Manager of Education and Training and is responsible for developing and overseeing a training program for Cyara customers and partners. As the former global leader of Cyara Professional Services, Cameron strives to put students in the shoes of the PS engineers by including real-life, practical experiences that come from his years in PS in every course he develops.
Prior to joining Cyara, Cameron was a team lead within Telstra’s Contact Solutions group and responsible for the infrastructure architecture of Telstra’s VoIP platform. He also held positions at Dimension Data Australia as a senior certified Genesys engineer before moving into a Telephony/CTI pre-sales role.
He obtained a degree in Science at Melbourne University before successfully completing an Advanced Diploma in Computer Science at Latrobe University. Cameron is married with two children and enjoys the entire triathlon – swimming, cycling, and running.閉じる
Yogendra Segar is the Cloud Operations Manager at Cyara and … More
Yogendra Segar is the Cloud Operations Manager at Cyara and is responsible for delivering SaaS products to customers globally. He joined Cyara in July of 2013. In this role, he manages data center and carrier infrastructure to ensure high-quality delivery to Cyara customers and has a globally distributed team. He also heads up the Technical Support and IT teams.
Prior to joining Cyara, he was Project/Customer Services Director for Mobixell Networks responsible for Western Europe and Africa. Among other responsibilities in that role, he managed customers across nine countries, working with mobile operators such as Vodafone, Orange, Swisscom, and Safaricom. Yogendra has also held roles with Siemens and Commercial Interactive Media.
Yogendra earned a Master’s of Applied Science from RMIT University and a Bachelor’s Degree from Monash University. Yogendra is married with one child, and enjoys tennis, cycling, and football. He lives in Melbourne.閉じる
Bill Bryant is the Director of Global Alliances for Cyara. B… More
Bill Bryant is the Director of Global Alliances for Cyara. Bill is responsible for the ongoing development and execution of Cyara alliance programs and partner revenue-generating business initiatives.
Prior to his current role, Bill led North American Sales for Wacom, the worldwide leader of intuitive and natural user interface technologies widely used in smartphones and tablets. During his tenure at Wacom, he oversaw double-digit sales growth while guiding the organization through significant restructuring. He started his career as a Technical Sales Representative with Dialogic/Intel, rising through the ranks over 14 years to direct global Channel Sales and Marketing living and working in the United States and Europe.
Bill attended the Stillman School of Business at Seton Hall University and earned a Bachelor of Science degree in psychology from Rutgers University.
Bill lives in Portland, OR where he spends his free time cycling and volunteering with the National Ski Patrol providing general assistance and emergency medical care to snow enthusiasts at several Mount Hood ski areas.閉じる