Cyara Call Explorer - Cyara

Cyara Call Explorer

Cyara Call Explorer

Experience the Benefits of Test Automation Faster

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The fast lane to flawless customer experience is here. No matter how you like to do your IVR testing – manually or automated – there’s never been a quicker, more efficient way to drive customer satisfaction.

Introducing Cyara Call Explorer!

Call Explorer is a Platform-level feature that will turbocharge your IVR testing and monitoring.

Whether your IVR testing teams prefer the control of a manual approach or the precision and convenience of autopilot, Call Explorer makes it easier to assure that the customer journeys you’ve designed give callers the best experiences possible without requiring you to change a thing.

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Providing Excellent CX: Easier Said than Done

Excellent customer experience (CX) is what will set you apart from your competition. With it, you build long-lasting, loyal customers who trust your brand and share their positive experiences with others.

To provide excellent CX, you need to ensure that your call center voice systems and functionality, like IVRs, call routing, data passing, and SMS, perform flawlessly. This requires a thorough and continuous CX testing approach, diligently examining your designed customer journeys to make sure they are set up to respond to your caller requests, answer their questions, and accomplish their goals.

Manually dialing and selecting every possible option built into all your customer journey paths is a massive, time-consuming, and repetitive undertaking. Even the simplest contact center systems can have hundreds of possible permutations, requiring large teams of manual testers to make sure technology is working as intended, transferring, and resolving your caller’s inquiries.

And even when customer journeys have passed those tests, as soon as updates occur, services change, or new elements are added, those journeys will have to be tested again.

Manual Testing Roadblock

Wouldn’t It Be Great If You Could…

Turbo-charge the Productivity of Your Manual Testing Team

Lightning

Erase Time-Consuming & Repetitive Aspects of Manual IVR Testing

Manual Repeat Calling

Build Automation Into Your Existing Testing Strategy with Ease

Automation

With Call Explorer, You Can!

Cyara Call Explorer Interface screenshot

Call Explorer is a web-based phone UI that can be used to manually test customer voice journeys.

In the background Call Explorer is automatically and intelligently listening, logging, and documenting every aspect of that voice test call.

From a single manual test session, Call Explorer automatically captures rich documentation of each step taken and creates a test script. This helps testers quickly build a comprehensive library of test cases that will never have to be manually dialed again!

Benefits of Automating IVR Testing with Call Explorer:

  • A fast, non-technical way to test IVRs
  • Automatic documentation of every test step
  • Easy test case tuning
  • Elimination of manual IVR test repetition
  • Intelligent, multilingual IVR support
  • Automatic generation of test scripts for future automated testing & monitoring campaigns
  • Standardized test cases with comprehensive data for faster defect detection, tracking & validation of resolutions

Cyara Test Case Interface screenshot

“I think [Call Explorer] is great. I mean, it’s like you guys have created an automated feature we didn’t know we needed and now that we have it, it’s like ‘how come we didn’t ask for this!’”

— Market-Leading Multinational Software Company

Xchange Online Webinar: Navigating Around Bumps on the Path to Test Automation Bliss

Watch the Xchange Online Webinar: Navigating Around Bumps on the Path to Test Automation Bliss

Learn the four methods Cyara has created to get to the benefits of test automation faster.

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A recent report published by our partners at @Genesys reveals that 1 in 10 Australian consumers admitted to calling customer service just to hear a human voice. Here's why companies need to rethink their #CX strategies and value propositions https://bit.ly/3CeTvQg

Thinking proactively, not reactively is key to #CX Agent’s success — Here’s why
https://bit.ly/3n09MUS

Welcome to our valued partner @Cognizant as a sponsor for #Xchangesummit2021! Join us on Oct 13-14 to see how we are #Bettertogether https://bit.ly/38zkOrU #CX #innovation

Has your organization gone through a #digitaldisruption? Read what others have learned from their own disruptioand see how it will help your process: https://bit.ly/3DH9dp9

Distinct evolutionary technologies are now revolutionizing the way data is used. This means transforming the contact center to provide maximum reach with minimal overhead and redesigning your business from the consumer’s point of view. Read more:
https://bit.ly/3jGQTUY

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VPedal to the Metal Q&A: How has Cyara Call Explorer helped with regression testing?

Watch Pedal to the Metal Q&A: How has Cyara Call Explorer helped with regression testing?

Pedal to the Metal Q&A: How has Cyara Call Explorer helped make IVR testing in multiple languages and countries easier?

Watch Pedal to the Metal Q&A: How has Cyara Call Explorer helped make IVR testing in multiple languages and countries easier?

Resources

IVR Test Case Authoring Datasheet

Learn about the ways you can easily author test cases with Cyara’s automation solutions

Download Datasheet

Call Explorer Demo

Explore and experience automated IVR testing benefits

Watch Demo

Test Case Authoring: These Are the Ways

Read the blog post about ways to use Cyara automation to make voice test case authoring easy

Read Blog Post
Checkmark in Gear

Learn More

See how Call Explorer can help you achieve your CX innovation goals, and delight your customers

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