Cruncher

Cruncher

Ensure Your CX Delivers, Even at Your Busiest

Be confident that your system performs under pressure before going live to customers

Test Your CX at Maximum Performance

Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that your systems work at scale. You can simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

Cruncher Automated

Automated

Automatically simulate customer contact

Cruncher Scalable

Scalable

Scale to thousands of calls, simulating peak volume

Cruncher Lower Costs

Lower Costs

Identify issues and eliminate costly production defects

Cruncher Flawless CX

Flawless CX

Find defects before your customers do

Resources

Thirty-one Gifts Case Study

Learn how Thirty-one Gifts used Cyara to identify and resolve capacity issues associated with a new platform

Read the Case Study

Cruncher Datasheet

Read more about Cruncher and share the datasheet with your colleagues

Download Datasheet

Features

Cruncher Summary

Automated Test Execution

Automatically generate thousands of simultaneous calls, ensuring systems work at scale

Comprehensive

Test voice (voice processing, networks, lines, DTMF systems), routing and CTI, as well as digital channels (website, web chat, email and SMS) end-to-end

Drill-down Reporting

Identify outliers in high-level CX metrics and drill down for root cause analysis

Easy-to-use Test Scripting

Intuitive interface for building test scripts – no coding required

Configurable

Easily build test cases and schedule testing at any time

Extensible

Import data from any REST API-compatible application to augment insights

Cruncher Test Scripting
Learn More

Learn More

See how Cruncher can help you assure your CX performs under pressure

Request A Demo