Cruncher
Ensure Your CX Delivers, Even at Your Busiest
Be confident that your system performs under pressure before going live to customers
Test Your CX at Maximum Performance
Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that your systems work at scale. You can simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.
Automated
Automatically simulate customer contact
Scalable
Scale to thousands of calls, simulating peak volume
Lower Costs
Identify issues and eliminate costly production defects
Flawless CX
Find defects before your customers do
Resources
Thirty-one Gifts Case Study
Learn how Thirty-one Gifts used Cyara to identify and resolve capacity issues associated with a new platform
Cruncher Datasheet
Read more about Cruncher and share the datasheet with your colleagues
Features
Automated Test Execution
Automatically generate thousands of simultaneous calls, ensuring systems work at scale
Comprehensive
Test voice (voice processing, networks, lines, DTMF systems), routing and CTI, as well as digital channels (website, web chat, email and SMS) end-to-end
Drill-down Reporting
Identify outliers in high-level CX metrics and drill down for root cause analysis
Easy-to-use Test Scripting
Intuitive interface for building test scripts – no coding required
Configurable
Easily build test cases and schedule testing at any time
Extensible
Import data from any REST API-compatible application to augment insights
