February 16, 2016
Technology veteran hired as HR director as Cyara expands staff and office space to accommodate accelerated growth
SAN FRANCISCO, CA – February 16, 2016 — Cyara announced today that Lisa Dedrick has been added as the company’s first Director of Human Resources. Lisa has over a dozen years of experience helping companies in the Silicon Valley find and employ top talent and was most recently Director of Human Resources at Shipwire Inc., an Ingram Micro Company. Lisa earned a Masters HR Certification in Human Resources Management and Services (MSHR) from Cornell University.
“My approach in HR has always been to effectively link business strategy with a targeted people strategy to propel performance, increase engagement, and strengthen the employer brand both internally and externally,” Lisa said. “I am energized by Cyara’s global culture and their unique position in the market,” she added after attending the company’s global kickoff in Melbourne, Australia, her first week on the job.
“Lisa’s genuine integrity is readily recognized. She has established a reputation as an employee advocate who can be trusted to champion the needs of the employee while serving the best interests of the company,” said Alok Kulkarni, CEO of Cyara. “We are delighted to have Lisa join us, especially at this very exciting time for our company. We look forward to Lisa helping us to continue to grow a world-class team and corporate culture,” he added.
The current expansion in staff and space is a result of their rapid 82% growth globally, over 100% growth in North America in the past year, and the addition of over 50 new “big brand” customers. With recent hires and active recruiting for several key jobs in the company, Cyara’s staff is expected to grow by 60% this year.
With the growth, Cyara has outgrown their current office space in Melbourne, Australia, in just one year, and it was three times the size of their previous site. They will soon move to another location in Melbourne that will double their space. The HR position will be based in Redwood City, CA, where the company has recently acquired office space that will be Cyara’s first permanent home in the Bay area.
Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. As the global, market-leading provider of an omnichannel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support, 2015. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter and Facebook.
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