• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact us
  • Request a demo
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
    • Cyara partner network
    • Cyara Academy
  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
    • Customer community
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • CEO’s desk
        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Press Releases

August 8, 2023

Cyara Enhances Leadership Team with Appointment of Rishi Rana as President

Cyara Team

Rana joins Cyara to accelerate global growth and drive market expansion

REDWOOD CITY, Calif. – August 8, 2023 – Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced the appointment of Rishi Rana as President. 

Rana will lead Cyara’s go-to-market (GTM) and product strategies, further accelerating the company’s market position and driving long-term success. Rana will be responsible for Cyara’s product strategy as well as all customer-facing operations which include global sales, marketing, customer support, customer success, and professional services, and will be advancing the company’s global revenue growth.

Rana brings over 25 years of experience in scaling businesses towards success, driving innovation, and achieving operational excellence. He has a proven track record of successfully integrating acquisitions by crafting and executing visionary strategies that harness capabilities and maximize efficiencies that drive bookings, revenue, and margin growth as well as operational excellence. 

“I’m excited to be joining Cyara, the market leader in the AI-led CX Transformation segment. Cyara is revolutionizing how the world’s most prestigious brands are delivering great customer experiences, with a platform that has generative AI at its core, and enables brands to deliver continuous innovation to their CX,” said Rana. “My focus will be on building strong teams that will drive operational efficiencies, and deliver cutting-edge products that will further elevate Cyara’s ability to power the ability of organizations across the globe to transform their CX.”

Rana joins Cyara from PowerSchool [NYSE: PWSC], where he led the strategy and growth of three separate PowerSchool business units. As EVP, he played a pivotal role in expanding the overall business, growing revenue both organically and through multiple acquisitions, ultimately achieving a market valuation of over $4 billion. His extensive experience also includes leading the global transformation of disparate product and service lines at AGDATA, as well as several leadership and executive positions at renowned software powerhouses such as SumTotal, Skillsoft and Microsoft.

“We welcome Rishi to Cyara as the newest member to our executive leadership team,” said Alok Kulkarni, CEO and Co-founder of Cyara. “His wealth of experience and successful record in driving growth and transformation make him an invaluable addition to our team. With his leadership, we are confident in achieving continued growth and success, delivering innovative solutions to our customers and seizing new opportunities in the market.”

To learn more about Cyara’s industry-leading CX transformation solutions, please visit: https://cyara.com/.

About Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

To learn more, visit cyara.com or call 1-888-GO-CYARA.

Media Contact 

Diana Gallagher  
+1(408) 656-9699   
10Fold Communications for Cyara   
cyara@10fold.com 

Footer

  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
    • Cyara CentraCX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse
    • Cyara Pulse 360
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • Events & upcoming webinars
    • Resource library
    • On-demand webinars
    • Cyara portal & support site access
    • Customer community
  • About us
    • About Cyara
      • About us
      • Leadership
      • Careers
      • Cyara awards
      • Legal statements, policies, & agreements
    • Services
      • Cyara Academy
      • Consulting services
      • Customer success services
      • Technical support
    • News
      • CEO’s desk
      • Press releases
      • Media coverage
    • Partners
      • Partners
      • Integration & technology partners
      • Platform Integrations
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings