• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact us
  • Request a demo
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
    • Cyara partner network
    • Cyara Academy
  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
    • Customer community
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • CEO’s desk
        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Press Releases

November 9, 2023

Cyara Expands Global Leadership Team with the Appointment of Mitch Risner as Chief Revenue Officer

Cyara Team

Revenue chief brings 20+ years’ sales experience strengthening Cyara’s global go-to-market leadership

REDWOOD CITY, Calif. – Nov. 9, 2023 – Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the appointment of Mitch Risner as Chief Revenue Officer (CRO). With this crucial appointment, Cyara strengthens its go-to-market capabilities fueling its continued growth and innovation.

With over 20 years of sales experience and over 15 years in sales leadership, Risner has a proven track record of success in building high-performing global enterprise sales organizations. In his role as CRO, Risner will concentrate on driving Cyara’s top-line growth through Cyara’s global sales and partner teams.

“As businesses are looking to adopt the latest wave of generative AI technology, the job of delivering a great customer experience has become exponentially more complex. The only way to ensure that this technology delivers on its promise is to leverage AI to assure its performance” said Risner. “I look forward to leading Cyara’s efforts to help organizations across the globe leverage our suite of AI-powered CX Assurance solutions to ensure they deliver a flawless CX.”

Mitch’s career in sales leadership commenced at SumTotal Systems, a Human Capital Management company supported by PE firm Vista Equity Partners, where he served as GVP, driving North American sales and facilitating the company’s transition to Charterhouse Capital Partners. His subsequent role as CRO at Limeade, an Employee Engagement company, saw him overseeing global revenue functions and playing a pivotal role in the company’s fivefold growth, successful management of multiple M&As, and eventual successful public listing.

“I am thrilled to have Mitch join Cyara as our new CRO,” said Rishi Rana, President of Cyara. “Mitch’s experience in successfully leading large global sales organizations, and his passion for customer experience will be critical as we continue to grow and lead the industry in AI-driven CX Assurance.”

To learn more about Cyara’s industry-leading CX assurance solutions, please visit: https://cyara.com/

About Cyara 

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-powered CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

To learn more, visit cyara.com or call 1-888-GO-CYARA. 

Media Contact: 

Diana Gallagher
(408) 656-9699 
10Fold Communications for Cyara 
cyara@10fold.com

Footer

  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
    • Cyara CentraCX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse
    • Cyara Pulse 360
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • Events & upcoming webinars
    • Resource library
    • On-demand webinars
    • Cyara portal & support site access
    • Customer community
  • About us
    • About Cyara
      • About us
      • Leadership
      • Careers
      • Cyara awards
      • Legal statements, policies, & agreements
    • Services
      • Cyara Academy
      • Consulting services
      • Customer success services
      • Technical support
    • News
      • CEO’s desk
      • Press releases
      • Media coverage
    • Partners
      • Partners
      • Integration & technology partners
      • Platform Integrations
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings