COLORADO SPRINGS, CO – August 15, 2017 — Cyara, the provider of the leading Customer Experience (CX) Assurance platform, and Forty 7 Ronin, a rapidly expanding industry leader in Interactive Voice Response (IVR) design and deployment, have joined forces to help a top lending company automate testing and improve the quality of their customers’ experience.
Using Cyara test scripts along with Genesys Composer during the development phase of the project, Forty 7 Ronin was able to create test scripts which allowed the company to leverage hundreds of test cases to stimulate a large range of users, speed application deployment, and create a more stable system going into user acceptance testing (UAT). This success is the first step in a broader relationship between Cyara and Forty 7 Ronin to jointly enable organizations to accelerate their CX innovation and deliver outstanding customer experiences.
“Forty 7 Ronin helps brands delight their clients with innovative IVR systems that make it easy for their customers to achieve their goals,” said James Isaacs, President of Cyara. “They have a highly skilled team that will use our platform to ensure the IVR systems they deploy perform flawlessly.”
Mark Stallings, Managing Director of Forty 7 Ronin, added “Cyara is laser focused in its dedication to helping organizations achieve excellence in customer experience. Cyara’s CX Assurance Platform enables us to accelerate the innovation we bring to our clients’ IVR systems.”
Cyara and Forty 7 Ronin will showcase the joint value they bring to the market by hosting an online event, scheduled for 10:00 AM PDT on August 23, 2017, to teach attendees how to provide a great customer experience (CX), delivered quickly, across all channels, including IVRs, web, chat, SMS, and email. Attendees will learn how to speed innovation, while gaining insight into what’s working and what’s not, as they design, develop and deploy CX systems.
Seminar presenters Mark Stalling, Managing Partner, Forty 7 Ronin, and Elizabeth Magill, Senior Director, Product Marketing, Cyara, will share insights and best practices designed to help attendees:
- Achieve 40-70 percent faster CX innovations
- Automate testing and dramatically reduce testing time
- Benefit from an “always on” availability and performance monitoring strategy
- Defer IVR replacement by tuning and optimization
- Automate IVR discovery and documentation
The webinar will also feature a case study of how Forty 7 Ronin helped a leading lending company rapidly innovate and improve their IVR performance utilizing the Cyara Platform. Interested individuals can register for the August 23 event which will also provide access to the on-demand recording.
About Forty 7 Ronin
Forty 7 Ronin was founded in Colorado in 2011 by senior members of the IVR and speech recognition industry who developed better methods to boost IVR performance. In addition to IVR tuning, the company offers VUI design, IVR development, reporting and analytics, IVR migration, and hosted IVR solutions. It also provides IVR training courses and certifications delivered in a variety of formats, including classroom, onsite and online – using real world examples and scenarios. Call 719-445-8054 or email us at firstname.lastname@example.org
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com.
See the original press release here.