• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact us
  • Request a demo
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
    • Cyara partner network
    • Cyara Academy
  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
    • Customer community
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • CEO’s desk
        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Press Releases

August 17, 2017

Forty 7 Ronin and Cyara Partner to Elevate CX with IVR Excellence

Cyara Team

COLORADO SPRINGS, CO – August 15, 2017 — Cyara, the provider of the leading Customer Experience (CX) Assurance platform, and Forty 7 Ronin, a rapidly expanding industry leader in Interactive Voice Response (IVR) design and deployment, have joined forces to help a top lending company automate testing and improve the quality of their customers’ experience.

Using Cyara test scripts along with Genesys Composer during the development phase of the project, Forty 7 Ronin was able to create test scripts which allowed the company to leverage hundreds of test cases to stimulate a large range of users, speed application deployment, and create a more stable system going into user acceptance testing (UAT). This success is the first step in a broader relationship between Cyara and Forty 7 Ronin to jointly enable organizations to accelerate their CX innovation and deliver outstanding customer experiences.

“Forty 7 Ronin helps brands delight their clients with innovative IVR systems that make it easy for their customers to achieve their goals,” said James Isaacs, President of Cyara. “They have a highly skilled team that will use our platform to ensure the IVR systems they deploy perform flawlessly.”

Mark Stallings, Managing Director of Forty 7 Ronin, added “Cyara is laser focused in its dedication to helping organizations achieve excellence in customer experience. Cyara’s CX Assurance Platform enables us to accelerate the innovation we bring to our clients’ IVR systems.”

Cyara and Forty 7 Ronin will showcase the joint value they bring to the market by hosting an online event, scheduled for 10:00 AM PDT on August 23, 2017, to teach attendees how to provide a great customer experience (CX), delivered quickly, across all channels, including IVRs, web, chat, SMS, and email. Attendees will learn how to speed innovation, while gaining insight into what’s working and what’s not, as they design, develop and deploy CX systems.

Seminar presenters Mark Stalling, Managing Partner, Forty 7 Ronin, and Elizabeth Magill, Senior Director, Product Marketing, Cyara, will share insights and best practices designed to help attendees:

  •     Achieve 40-70 percent faster CX innovations
  •     Automate testing and dramatically reduce testing time
  •     Benefit from an “always on” availability and performance monitoring strategy
  •     Defer IVR replacement by tuning and optimization
  •     Automate IVR discovery and documentation

The webinar will also feature a case study of how Forty 7 Ronin helped a leading lending company rapidly innovate and improve their IVR performance utilizing the Cyara Platform. Interested individuals can register for the August 23 event which will also provide access to the on-demand recording.

About Forty 7 Ronin
Forty 7 Ronin was founded in Colorado in 2011 by senior members of the IVR and speech recognition industry who developed better methods to boost IVR performance. In addition to IVR tuning, the company offers VUI design, IVR development, reporting and analytics, IVR migration, and hosted IVR solutions. It also provides IVR training courses and certifications delivered in a variety of formats, including classroom, onsite and online – using real world examples and scenarios. Call 719-445-8054 or email us at marketing@forty7ronin.com

About Cyara
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com.

See the original press release here.

Footer

  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
    • Cyara CentraCX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse
    • Cyara Pulse 360
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • Events & upcoming webinars
    • Resource library
    • On-demand webinars
    • Cyara portal & support site access
    • Customer community
  • About us
    • About Cyara
      • About us
      • Leadership
      • Careers
      • Cyara awards
      • Legal statements, policies, & agreements
    • Services
      • Cyara Academy
      • Consulting services
      • Customer success services
      • Technical support
    • News
      • CEO’s desk
      • Press releases
      • Media coverage
    • Partners
      • Partners
      • Integration & technology partners
      • Platform Integrations
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings