Companies can offer a better agent-assisted customer experience without using live agents’ time with Cyara’s Virtual Agent for Desktop
REDWOOD CITY, CA – September 8, 2016 — Cyara announced today that TMC, a global, integrated media company, recently named Cyara Virtual Agent (CVA) for Desktop as a 2016 TMC Labs Communications Solutions Innovation Award winner.
“Cyara CVA for Desktop is a step forward for the global contact center industry because it ensures consistently superior customer experiences for agent-assisted calls while making agent training more consistent and less expensive,” said Alok Kulkarni, CEO of Cyara.
“Automated solutions like CVA for Desktop reduce costs and add flexibility because errors can be found earlier in the production cycle, meaning they cost less to fix. Cyara offers more comprehensive test coverage and accelerates project timelines. CVA for Desktop ultimately enables companies to improve the speed and quality of their customer experience innovation lifecycle.”
“Congratulations to Cyara for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, TMC CEO. “Cyara Virtual Agent for Desktop is truly an innovative product and is amongst the best solutions brought to market in the past 12 months that facilitate business-transforming voice and data communications.”
Cyara was founded in 2006 with a mission: gather the best expertise in the industry to reinvent customer experience. Today, Cyara has fulfilled that promise, as market-¬leading provider of an omnichannel discovery, testing and monitoring SaaS platform. Over 150 employees around the globe help the world’s premier companies use Cyara’s platform to accelerate the delivery of seamless and frustration¬-free customer experiences across every channel. Thanks to Cyara, organizations with combined revenues of over $3 trillion deliver billions of flawless customer interactions every day. Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter, and Facebook.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.