Partners:

Amazon Connect + Cyara

Cyara Accelerator for Amazon Connect

The Cyara Accelerator for Amazon Connect helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.

There are five easy steps to migrating your contact center to Amazon Connect with the Cyara Accelerator.

Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline

You can then import this baseline document into Amazon Connect, and automatically create an Amazon Connect Flow, including populating the flow and prompts

Once you’ve fleshed out the Amazon Connect Flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates

Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale

Finally, once in production, the Cyara Accelerator will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.

Sign Up for a Free Trial

The Cyara Accelerator for Amazon Connect can help you get the benefits of your new cloud based contact center faster. Want to see how? Register for our 45 day free trial.

With this free trial, you can:

Discover one existing IVR and create documentation
Export documentation in Connect readable format, to create Amazon Flow
Automatically generate test cases
Automatically run functional & regression testing for replicating your IVR, including voice quality testing
Conduct one pressure test up to 200 simultaneous connections

How to request your free trial:

1. Fill out the form
2. We’ll contact you to make sure it’s a good fit
3. We’ll get you set up to try out the Cyara Accelerator for Amazon Connect for free

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Amazon Connect.