Amazon Connect + Cyara
Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Amazon Connect.
How the Cyara CX Assurance Platform Works
How Cyara Works with Amazon Connect
There are five easy steps to migrating your contact center to Amazon Connect with the Cyara Accelerator.
Most Comprehensive CX Assurance Platform
Support the broadest CX assurance needs design through functional and regression testing to performance testing and production monitoring. See Test Across All Levels of Your Architecture.
Increase CX quality by maximizing automation around testing and monitoring, including automated discovery of your current CX, and automated test script creation and maintenance
Easy to Use
Intuitive interface for building test scripts – no coding required – and ability to share test scripts across the assurance lifecycle
End-to-end Testing and Monitoring
Assure journeys comprehensively from self-service through to agent-assisted service, and even assure the agent desktop experience
Global In-Country Dialing
Make synthetic local calls from countries across the globe to identify voice quality issues, test carrier connectivity, and toll-free number routing. Read more.
Test Omnichannel Journeys
Assure journeys in the widest array of voice and digital channels, including IVRs, agent routing, web, chat, chatbots, SMS and email, and journeys that span and hop multiple channels. Read more.
CX Assurance from the Outside-in
Simulate real-world customer interactions to assure journeys as your customers would experience them