Case Studies

Find out how Cyara helps customers provide multi-channel customer experiences, speeding innovation and reducing development time while reducing the risk of defects.

SKY

SKY

“With Cyara, we have also become much more agile. We are using Cyara for automating test scripts much earlier in the project lifecycle.” Rob Quigley, CT Operations Manager
Walsh Media

Walsh Media

“Cyara helps prevent the most expensive IVR errors, where a customer can’t navigate effectively or even worse, simply hangs up in frustration and goes to the competitor.” Tim Walsh, President, Walsh Media
Leading Canadian Bank

Leading Canadian Bank

“The combination of the speed at which developers were able to use the Cyara platform, the flexibility of the platform in terms of scheduling load tests and scheduling different activities, and the savings in terms of dedicated test resources made the Cyara platform a winning proposition. It’s unfortunate that we didn’t have the opportunity to utilize Cyara earlier in our development cycle,”
Arthur Gomes, IBM Managing Consultant
US Financial Institution

US Financial Institution

“With Cyara, we were able to baseline the entire system – network, IVR, call volumes, everything…. This saved our project and the mental health of my staff.”
Senior Technical Project Manager, Global Financial Institution
US Retail Energy Leader

US Retail Energy Leader

“We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”
Call Center Technology Manager, Retail Energy Leader
Thirty-One Gifts

Thirty-One Gifts

“Cyara helped us discover capacity issues during load testing which meant we avoided negative outcomes.”
Chuck Sunker, Manager, Consultant Support Systems
UK Financial Services Leader

UK Financial Services Leader

“We had been looking on and off for quite a few years to find a tool that would take the pressure off of our resources. We found it with Cyara.” -Senior Manager, Telephony Automated Services Team
Australian Financial Leader

Australian Financial Leader

“Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.”
QUALITY ASSURANCE DIRECTOR, MAJOR AUSTRALIAN BANK
NAB – Speech Recognition

NAB – Speech Recognition

“The key benefit of a tool like Cyara is that is offers a high degree of automation. We can load up the speech utterances we want to test and away it goes and does the job.”
Sam Jackal, Program Manager, Direct Voice Channels
NAB – Virtualization

NAB – Virtualization

“Cyara gave us certainty in knowing our intended customer experience could now be verified, not from our viewpoint looking out, but from the customer’s viewpoint looking in.”
Graham Cronin, Head of Network Services
Westpac

Westpac

“When we use Cyara, the need to use human testing is reduced by 50%... We view Cyara as a key plank in our strategy around quality and efficiency.”
Project Director, Contact Center Transformation
Australian Government Department of Defense

Australian Government Department of Defense

“Within two hours Cyara had built a test system, stepped me through the basics and I was ready to go. If I could get the rest of my vendors to do this, life would be so much easier!”
Luke Johnston, Business Integration Coordinator
New Zealand Ministry of Social Development

New Zealand Ministry of Social Development

“Cyara means I could do many tests in minutes… We dramatically reduced the time needed for testing.”
Brent Ludlam, Voice Manager