Cyara Botium Chatbot Testing
Assure outstanding chatbot experiences for your customers
Meet Cyara Botium, your one-stop solution for comprehensive, automated chatbot testing and assurance
Chatbots and voicebots provide a convenient self-service experience to your customers – when they work. When they don’t, your customers suffer. And so do you, with lower customer satisfaction scores and higher cost-to-serve rates due to more interactions requiring live agents.
But delivering a great experience with conversational AI is no simple task. Many layers of complex technology must work together seamlessly. Ensuring that chatbot performance meets your customers’ needs requires a diligent, continuous, and automated chatbot testing approach.
Make your chatbots smarter, faster, and more accurate
Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.
And the best part? Like the rest of Cyara’s automated CX assurance solutions, Botium doesn’t require coding, programming, or scripting which simplifies the complex task of chatbot testing.
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With Cyara Botium, You Can:
Analyze your chatbot’s ability to understand
Core to any chatbot is the natural language understanding (NLU) engine behind it. The importance of training data – and clean training data – in getting that NLU engine to work is essential. Botium delivers rich static and dynamic analytics on this training data enabling you to pinpoint flaws immediately, giving you the opportunity to improve performance.
Test real-life scenarios
When you release your chatbot into the wild, you don’t know how customers will converse with it. Typographical errors, emojis, abbreviations… they’re all part of what might be considered user input. Botium simulates human flaws like typos, shorthand and slang, enabling you to train your chatbot to grasp the human touch.
Assure all channels and platforms
A great user experience requires outstanding service regardless of the channel or platform. Social messengers, websites, mobile apps, voice applications and IVR systems – Botium tests across every channel and platform, so you can rest assured that your chatbot is working regardless of where customers start the conversation.
Broad support of chatbot technologies, and all languages
There are many different chatbot technologies available. Today, Botium supports testing and monitoring for more than 40 chatbot technologies and NLP engines, including everything from market-leading brands to in-house, custom-built chatbot technologies. And Botium is very worldly, supporting multilingual chatbots, and any language that might entail.
Cyara Automated CX Assurance Platform
Cyara Botium is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
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See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers