February 19, 2014
Together Enabling Organizations to Keep Pace With Their Customers
SAN FRANCISCO, CA – February 18, 2014 — Cyara today announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact center implementations enabling organizations to deliver precisely customer experience they have designed. Cyara has recruited a number of partners worldwide, but BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact center testing software into its unique Customer Experience Innovation Lifecycle.
Cyara, working with contact center implementation partners since its inception, has enabled large companies and government agencies worldwide to flawlessly implement new customer service capabilities. The Expert Partner Program is a model for delivering successful customer experience projects, and it provides the methodology to ensure those organizations can rapidly innovate in the future, keeping pace with ever escalating consumer expectations.
Cyara’s expert partners have demonstrated expertise in delivering valuable and differentiated customer engagement solutions, and they have embraced the use of the world’s only comprehensive, automated customer experience testing platform. The expert partners use the Cyara Platform to improve the delivery of projects, and transition the customer experience testing and monitoring capability to the organizations themselves, ensuring the ability to provide a differentiated experience long into the future.
“Organizations have recognized the value of delivering an efficient and effective experience that meets its customers’ expectations while understanding the danger of under-delivering. Significant implementations of customer service capabilities are some of the highest-risk projects organizations will take on. We are thrilled to work closely with our expert partners to tame the risks for our customers,” said Dan Nordale, Cyara’s chief marketing officer. “Our expert partners are some of the most capable customer experience implementation organizations in the world, and their endorsement of Cyara’s comprehensive, automated customer experience testing software is recognition of the innovation leadership of the Cyara Platform.
“BrightContact has a long track record of delivering the finest customer engagement solutions in the market, through our broad capabilities across consulting, innovation and technology delivery,” said Carsten Warta, BrightContact`s Managing Director DACH. “We have worked with Cyara in the delivery of large, complex and highly successful projects, and we are thrilled to be recognized as an expert partner. Providing our customers with the means to continue to rapidly innovate the customer experience, while managing risk, further differentiates BrightContact and the solutions we provide.”
Cyara helps organizations deliver precisely the intended customer experience, every single time. The Cyara Platform is the only comprehensive, automated customer experience testing software for contact centers and online channels. Cyara’s technologies, applications and cloud services enable organizations to dramatically reduce the risks of deploying customer care capabilities, cut the costs of testing new capabilities, and innovate their customer experience rapidly. The Cyara Platform allows organizations to keep pace with its customers while reducing risk and costs. Every day, millions of flawless customer interactions are delivered by the largest consumer brands worldwide through their use of the Cyara Platform.
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