With previous roles at AT&T Bell Labs, BEA Systems and Minerva Networks, Tocatlian brings deep experience in the development of highly scalable Web and mobile B2C and B2B enterprise cloud software.
REDWOOD CITY, Calif., January 7, 2020 – Cyara, the leading automated customer-experience (CX) assurance platform, has appointed Paul Tocatlian to vice-president of engineering. An experienced manager of large technical teams, Mr. Tocatlian brings to Cyara a deep understanding of omnichannel customer engagement technologies, positioning him perfectly to lead Cyara’s engineering team as it embarks on accelerating expansion of Cyara’s Automated CX Assurance platform.
Tocatlian has a successful track record of delivering innovative and scalable Web and mobile B2C and B2B technology solutions in the cloud, and has built and led high-performance, distributed global teams with an emphasis on agile transformation and organizational effectiveness. During his twenty-year career, Tocatlian has held numerous management and technical positions at companies ranging from very early stage through IPO, and for industry giants such as AT&T Bell Labs, BEA Systems, Minerva Networks, and Global Knowledge. He holds an M.S.E. in computer and information science from the University of Pennsylvania and a B.S. in computer science from the American University in Paris.
“What attracted me to Cyara is that through its broad array of integrations with carriers and infrastructure providers, Cyara has accumulated incredibly rich insights into what it takes to deliver a great customer experience. This knowledge can be applied to measure and assure excellent CX across all customer touchpoints,” said Paul Tocatlian, VP of engineering at Cyara. “And while Cyara has certainly established itself as the leader in CX assurance, I can see huge potential to enhance our capabilities to make the Cyara name synonymous with CX excellence.”
“The next phase of our growth will depend on platforms and products that deliver high performance and are infinitely scalable—and that’s exactly what Paul has done for some of the world’s most famous network and infrastructure companies,” said Alok Kulkarni, founder and CEO of Cyara Solutions. “Paul also understands that what defines a truly great product is the culture of the organization that builds it, and that makes him a terrific fit for the Cyara culture that we all love.”
When he’s not building high-performance enterprise software, Tocatlian volunteers his time and fundraises for an orphanage in Vietnam (www.happyplanetchildren.org). He is also currently developing a series of seminars and workshops for software engineering leaders and managers (www.spark.academy).
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara delivers real-time CX insights via desktop or mobile phone, enabling customers to identify any issues and troubleshoot problems. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.