Cyara LiveVQ honored for offering exceptional solution to support remote agents and assure quality customer experience
Redwood City, Calif. — April 12, 2022 — Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that global integrated media company TMC, has named Cyara’s LiveVQ as a 2022 TMCnet Remote Work Pioneer winner. The award honors companies whose software and other solutions support the massive increase in remote working brought on by the pandemic.
In October 2021, Cyara launched LiveVQ, a new solution that empowers brands to deliver flawless CX by enabling real-time monitoring, diagnoses and faster resolution of voice quality issues that impact the quality of companies’ CX. LiveVQ increases agent productivity, provides contact center technical teams with performance visibility, and reduces the time and effort required to conduct troubleshooting and root-cause analysis. These benefits lead to better quality calls, reduced customer churn and improved customer satisfaction scores and sales.
“Driven by the pandemic, many organizations have shifted contact centers to the cloud to support a remote workforce. The adoption of Cyara’s LiveVQ continues to grow due to the critical need to enable remote workers, ensure quality customer experiences and advance innovation,” said Alok Kulkarni, CEO and co-founder of Cyara. “It’s an honor to receive this award that recognizes our commitment to delivering best-in-class customer experience.”
“Recognizing leaders in the advancement of remote working software, TMC is proud to announce LiveVQ as a recipient of the 2nd Annual Remote Work Pioneer Award,” said Rich Tehrani, CEO of TMC. “Cyara is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”
The 2022 TMCnet Remote work Pioneer Award is highlighted on TMCnet news portal.
About Cyara
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet
Media Contact:
Diana Gallagher
(408) 656-9699
10Fold Communications for Cyara
cyara@10fold.com
TMC Contact:
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
