Meet Cyara Velocity, your key to accelerating innovation and improving CX quality with design-driven assurance.
Customer Experience (CX) is the battlefield where you win or lose business to competition. Striving for innovative, integrated, and infallible CX is no longer enough. You must achieve it, and fast.
Traditional software development practices take too long, lead to mistakes, and won’t adapt to new requirements without cracking under pressure. To move ahead of your competition at the speed of customer demand, you need to provide a flawless CX.
Cyara Velocity – Automated Functional & Regression Testing
Velocity lets you build your ideal customer journeys, then develop test cases directly from those designs, ensuring that every journey performs exactly as intended. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to create the perfect CX.
Velocity lets you maximize your productivity, saving time and money with full automation of CX discovery, test case creation, and test execution.
With Velocity, you can leverage automation and bring Agile and DevOps practices to your contact center, eliminating manual testing and meeting aggressive deadlines while supporting continuous integration (CI) and continuous deployment (CD).
Cyara Velocity Features
Click the tabs below to uncover all of Cyara Velocity’s features.
Automated Test Case Authoring
Automated IVR testing is even faster and easier, now, with Call Explorer. From a single, manual test call, Call Explorer intelligently listens, logs, and documents every test step and the results, transcribing and recording inputs and messages played, and automatically transforming your test call into an accurate, reusable test case. Save it, run it, and add it to future testing campaigns. Instead of time-intensive manual dialing and documenting test results, your testing and development teams can focus on higher value work, like identifying defects and discovering room for CX improvement and innovation.
Your team worked hard to create IVR call flows, with all various options and messages, that lead your customers to their desired outcomes. Since your initial design, though, you’ve probably made incremental changes that haven’t been documented so today, it’s nearly impossible to understand what your IVR actually does. Let Velocity automatically crawl your existing IVR journeys and “discover” the work you’ve already done. In minutes – versus weeks or months of manual work – Velocity documents everything and builds for you a single, visual IVR representation that all your teams can access, facilitating easier collaboration across the contact center as you develop, design, update, test, and improve the quality of your CX.
CX Model Editing
One of Velocity’s most innovative features is Cyara’s CX Model Editor, which provides you with a user-friendly environment to design, document and fine-tune your customer experiences. With CX Model Editor, you can easily create CX Models in a common, intuitive visual language, and edit models that have been automatically “discovered” by Velocity or imported from other design tools. It’s never been easier for all teams to work together, designing, tuning, and replicating test cases, and managing reusable test data than it is with Velocity’s CX Model Editor.
Automated Test Case Creation and Maintenance
Your customers’ needs are unique and their reasons for contacting you many. To accommodate this, you’ve built hundreds or thousands of paths to follow within your contact center systems, and testing that these paths deliver according to how you’ve designed is daunting. To cover more testing ground faster without compromising quality, leverage Velocity, which allows you to automatically generate test cases and link them to the customer journeys they match straight from your CX Model. With no coding knowledge necessary, an intuitive framework for inputting elements of each customer journey being tested, and assistance from our innovative auto-transcription technology, it’s easy to build and modify test cases for all your functional and regression load testing requirements.
Omnichannel Test Scripting Framework
Make sure customers can reach you from any and every communication channel you offer, and can traverse your CX systems seamlessly to reach the outcomes they desire. Velocity lets you build your ideal omnichannel customer journeys, then create test scripts directly from those designs. You can view all your customer journeys across voice, web, chat, chatbot, email, and SMS in a single view, then test and monitor your journeys, including those that span multiple channels. interaction channels. Now you can be sure that the information provided by your customers during self-service sessions is correctly preserved when transferred to agents.
Integrated CX & AX Testing
To facilitate better conversations between customers and your agents and get them to their desired outcomes faster, you must test that customer data, which flows from self-service through to assisted service touch points, is accurate. Velocity lets you synthetically test-run complex processes, like CTI and agent routing and data passing, callback capabilities, outbound messaging, and more, all from the customer perspective and without tying up your agents or risking customer-facing issues slipping into production.
Automated Test Execution
Even after finding a way to automatically map your CX journeys, edit IVR call flows easily, and generate test cases that you can use to ensure your quality standards are being met for every path customers follow, you need a faster way to conduct testing that doesn’t compromise quality. Velocity lets you leverage test cases to quickly build IVR functional and regression testing campaigns that you can schedule to run, reuse, modify, and archive as needed, helping you meet continuous testing and continuous improvement goals.
Automating CX Functional & Regression Testing Means You Can:
Cyara Automated CX Assurance Platform
Cyara Velocity is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Get up and running quickly with the help of our expert service. Whether you use Cyara Velocity to automate functional and regression testing to meet your Agile sprint timelines, perform discovery to document your IVR for a cloud migration, or create CX models for your CX design, we help you to accelerate your project.
Download the DevOps for CX-Driven Digital Transformation white paper and learn how DevOps can help you innovate your customer experience with speed and quality.
Accelerate your CX development & ensure quality by connecting your design to assurance & increasing automation with Cyara Velocity, part of the Cyara Automated CX Assurance Platform.