The cyara platform:

Comprehensive Customer Experience Testing Software

The Cyara Platform provides you an easy and automated way to completely test the customer experience across the primary channels of customer interaction.

The Cyara Platform is designed to handle your immediate project or application testing needs, and to enable you to rapidly expand your customer experience testing to meet the needs of your agile business.

  • intro
    • Functional/<br>Regression Test

      Functional/
      Regression Test

      Ensure your customer experience is exactly what you designed
    • Load Test

      Load Test

      Ensure your customer experience is consistent when you are at your busiest
    • Monitor

      Monitor

      Be the first to know if your customer experience is not what you designed
    • Inbound Voice

      Inbound Voice

      Ensure the caller experience is precisely what you want it to be
    • Outbound Voice

      Outbound Voice

      Remove the obstacles to delivering the ideal proactive customer experience
    • Web Interactions

      Web Interactions

      Ensure web visitors are seamlessly bridged to the contact center
    • L1 : Self-Service (IVR)

      L1 : Self-Service (IVR)

      Testing customers’ experiences with IVRs and virtual agents are flawless
    • L2: Agent Phone

      L2: Agent Phone

      Including the agent communications device in customer experience testing
    • L3 : Bridge to Agent

      L3 : Bridge to Agent

      Testing communications and data infrastructure are supporting flawless customer experiences
    • L4 : Agent Desktop

      L4 : Agent Desktop

      Ensuring agent desktop applications are supporting flawless customer experiences
Unified User Portal, Central Administration, Collaboration Across Testing Lifecycle, Unified Script and Campaign Management, Centralized Reporting
Options to Platform: Voice Quality Testing, Voice Biometric Testing, QA Adapters