The Cyara Agentic CX Trust Platform
Confidence in every step of your customer journey.
Proof before launch. Vigilance in production.
One continuous agentic CX Trust layer
From first test to every live conversation.
AI agents change with every model update, prompt, and new customer. Cyara connects Test, Monitor, and Observe in one Learning Loop, so production insight becomes the next test, and failures happen once, not twice.
Observe findings inform the next Prove baseline. The relationship is conceptual; specific workflows depend on the capabilities in use.
Test
Know what will break before your customers find it.
A demo can’t show how agents behave with real customers, real channels, or real peak volume. Test AI agent behavior, end-to-end journeys from carrier to handoff, and performance at peak before every release.
What this helps you do
- Real-world AI agent testing: simulate goals, personas, accents, edge cases, and model changes.
- End-to-end journey testing: validate every channel, carrier path, and handoff as one journey.
- Load and performance testing: confirm latency, quality, and accuracy hold at peak.
Monitor
Detect outages before your customers do.
An AI agent can be ready and still be unreachable. Monitor the experience from the outside in, checking every carrier, number, and channel around the clock, so you catch path failures that internal dashboards never see.
What this helps you do
- End-to-end journey monitoring: watch every path from carrier and channel to agent, 24/7.
- Carrier and call quality monitoring: test real in-country calls across 430+ carriers in 145+ countries.
- Caller ID monitoring: see when outbound calls get flagged as spam or show the wrong name.
Observe
Know how every live conversation actually went.
No matter how much you test, production will surprise you. Score every live AI conversation against your own quality and compliance policies, trace every failure to the exact turn, and keep human agents connected and clearly heard.
What this helps you do
- AI agent observability: score 100% of live AI conversations, with turn-level evidence behind every grade.
- Human agent observability: spot audio, network, and device issues before calls drop.
- Learning Loop: turn flagged conversations into regression tests, so failures happen once, not twice.
ENTERPRISE
Trusted where the stakes are highest.
Cyara has assured CX for the world’s largest enterprises long before AI agents arrived. Today, 450+ enterprises rely on Cyara across 350M+ customer journeys a year, independent of the platforms, carriers, and AI vendors they choose.
What this helps you do
- Scale: test real in-country calls across 430+ carriers in 145+ countries, with load testing at true peak volume.
- Security: SOC 2 Type II and ISO 27001, with support for HIPAA, GDPR, and PCI DSS requirements.
- Integrations: work across 60+ AI agent platforms and every major CCaaS, with release gates in CI/CD and alerts via Slack, email, webhooks, or ITSM.