The COVID-19 pandemic completely changed the way that people communicate, leading to the rapid rise in video-conferencing software. While many of us are well acquainted with remote work via Zoom or Microsoft Teams, the education sector also had to contend with social distancing and online or hybrid classrooms.
Cyara’s automated voice quality testing solutions empower you to test and monitor CX performance from every perspective.
For many teachers and students alike, the swift change to remote teaching led to plenty of obstacles. Clear communication is necessary for the classroom environment, but many teachers have experienced audio quality issues, making it impossible to connect with their students.
Poor voice quality can lead to a myriad of issues including dropped calls, misunderstandings, and stress. And in the classroom environment, where all parties must be able to properly understand one another, voice quality testing is a must. Since 2020, virtual learning settings have only continued to evolve, but teachers and students will only find success when the behind-the-scenes infrastructure meets their needs and facilitates an engaging environment, without any additional issues getting in the way of education.
The Role of VoIP Systems for Virtual Learning
Voice over Internet Procol (VoIP) phone systems, such as Zoom or Microsoft Teams, enable voice and multimedia communication by compressing voice and then transmitting it over the internet to a receiver. It is then decompressed back into an audible voice for the receiving end. And while these types of systems are often used in business settings and for personal communications, they have also transformed the way virtual learning is conducted.
Online classrooms can use many of the features included in VoIP phone systems such as testing, video calling, and in-app chat. These tools make it possible for teachers to connect with their students in live sessions and enable two-way communications when speaking with students across the internet, no matter where in the world they’re located.
Teachers, students, and educational institutions benefit from VoIP software in several ways, including:
- Video calling: Teachers can have face-to-face interactions with their students to improve their engagement and offer more personalized instruction.
- Screen sharing capabilities: VoIP systems support screen sharing, making it possible for teachers to provide better visual and interactive presentations.
- Group video conferences: With VoIP systems, teachers can also set up video conferences for group sessions or seminars. This type of instruction can facilitate group discussions and collaborative learning.
However, voice quality is essential to take advantage of these features. CX defects can make it difficult for teachers and students to understand one another, which hinders education and leads to increased frustration for all parties. But with a voice quality testing solution, you can easily identify and remediate these issues that cause choppy audio, echoing, and poor voice quality.
What Can Voice Quality Testing Tell You?
VoIP systems help teachers and students connect and create an environment conducive to learning. But voice quality testing is critical, so your institution can take advantage of the many features and benefits of VoIP systems. Simply put, voice quality testing isn’t optional, it’s a crucial element to delivering seamless caller experiences.
Testing voice quality is often a challenge for contact centers, as there are many variables that can affect voice quality. From network issues to bandwidth constraints or hardware incompatibility, it can be difficult to pinpoint the underlying cause of issues. And manual testing is costly and time-consuming, putting a drain on your support team’s resources to verify even a fraction of your infrastructure. But with an automated voice quality testing solution, you can verify performance at every stage of the development lifecycle. In the event your teachers or students encounter issues in the live environment, your teams can better understand where improvements must be made to identify and remediate issues.
A voice quality testing solution empowers you to understand audio quality from all perspectives. Automated tests provide real-time, data-driven reports, so you can track and measure audio performance. And compared to manual tests, an automated solution makes it possible to execute tests faster than ever before, so you can improve your system’s efficiency and scalability, without any unintentional defects getting in the way of learning.
Assure Voice Quality with Cyara
VoIP systems have completely transformed communication. Within the educational sector, the ability to transmit voice over the internet has enabled engaging interactions between teachers and students, ensuring they can connect in the virtual classroom regardless of where they are in the world. However, VoIP systems can encounter issues that may impede education with choppy audio or poor voice quality.
A voice quality testing solution is necessary to harness the full capabilities and benefits of VoIP by proactively testing, identifying, and resolving issues, so your teachers and students can focus on their lessons.
Cyara’s award-winning AI-Led CX Transformation Platform helps you take your communications to the next level with its automated voice quality testing solution. Improve your system productivity, assure call performance, and guarantee reliability at scale when you embrace automation.
With Cyara’s voice quality testing solution, you can:
- Uncover your true call experience from every perspective.
- Deliver flawless experiences through quality connections.
- Access objective audio quality scores.
Learn why leading brands trust Cyara’s automated testing and monitoring systems to assure every stage of CX development by contacting us to schedule a demo or visit cyara.com for more information.