The Stanford Institute for Human-Centered AI’s recent “Artificial Intelligence Index Report 2025,” found that AI has quickly become a part of the mainstream. As technology has evolved at an exponential rate within just the past few years, the barriers holding many industries back from implementing AI to replace resource-intensive, costly, and inefficient processes have diminished, opening the door for businesses of all sizes and sectors to participate in the next generation of digital innovation.
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However, while we have seen many significant strides in AI adoption over the past several years, there is still a lot of work left to be done. The same report from Stanford stated that “In 2024, U.S. private AI investments grew to $109.1 billion,” and shows no sign of slowing down. But, despite the aggressive investments and push to implement AI, many businesses are still having a difficult time reaching the finish line.
When it comes to customer experience, nearly 90% of global contact center and CX leaders feel AI will provide many key benefits in the contact center space. And yet, many teams are stuck in place. They are unable or unwilling to act due to the financial, compliance, and reputational risks that threaten their brands. At the same time, they know that failure to stay ahead of the curve leaves them vulnerable to competitive risks.
You need a solution that will empower you to turn every customer interaction into a reason for your customers to stay loyal to your brand, without any unnecessary risk. And Cyara is here to help.
Deliver Exceptional Experiences to Drive Business Success
Your customers have a lot of choices when it comes to selecting the brand that best suits their needs, and it’s up to you to deliver memorable experiences that make your customers want to return to you again and again, despite the competition.
For example, your business helps customers book flights and hotels, making it easy for people to track and manage their upcoming trips from a centralized dashboard. However, there are other brands that provide a similar service, or your customers may choose to book their trips directly through their airline and hotel’s website. Your customers choose your brand for convenience and the premier service.
A loyal customer may stay with your brand for many years, continuously returning to use your website whenever they want to book their vacations. But all it takes is one negative experience to sour their perception and make them turn to your competition. For instance, if a defect causes website downtime while a customer is trying to book a flight, they’ll become frustrated. Instead of providing a streamlined, frustration-free experience, your CX’s poor performance makes the customer think they can’t rely on your brand anymore, leading them to seek a competitor that will meet their needs, and you’ll lose out on their business.
Every interaction counts when it comes to securing your bottom line. By leveraging AI-powered technology, you can deliver better interactions in a fraction of the time and cost.
Exceed Customer Expectations with AI-Powered CX
AI-powered CX channels provide many key benefits to customer-obsessed brands looking to stand out from the competition, attract new customers, and retain loyal customers.
As customer demands evolve with a focus on personalization, efficiency, and 24/7 service, AI-powered CX channels are equipped to help you turn legacy, outdated interactions into a reason for your customers to stay. Unlike other CX channels, AI agents and chatbots are uniquely able to improve your contact center’s operational efficiency, manage routine customer queries with minimal human intervention, and cut costs.
With each new iteration of AI-powered CX systems, you can deliver memorable interactions, differentiate your brand from the competition, and support business objectives. However, simply integrating AI into your contact center isn’t enough, and there are many risks that can put your brand in jeopardy, including:
- Financial risks: AI-powered tools are an investment, and failing to properly test, manage, and optimize your AI agents and bots can lead to poor CX quality, driving your customers away and threatening your bottom line.
- Reputational risks: Many people are still wary of AI-related risks, especially when handling their personal and sensitive data. You can build a stronger foundation of trust and transparency by implementing AI governance strategies.
- Compliance risks: Governments and regulatory bodies from around the world have been developing and releasing the latest standards for proper and safe AI usage. It’s critical to ensure your business aligns with the most recent standards that apply to your industry and business, or you may be subjected to costly penalties.
But you don’t have to deal with these risks alone. You need a solution that allows you to take proactive steps to mitigate potential risks and deliver exceptional interactions. You need Cyara.
Cyara Has Your Back
AI is a must for any brand looking to take its CX offerings to the next level. And, as customer expectations continue to rise and business leaders look to boost revenue, AI-driven innovation in the contact center is the best way forward. But you don’t have to take this next step alone.
As the No. 1 choice for CX assurance, Cyara is committed to helping you navigate and mitigate potential risks, so you can focus on your customers, all while reaping the maximum value of your AI investments. Cyara’s unified CX assurance platform empowers you to regain control over your CX performance, so you can ensure every customer touchpoint is frustration-free, and optimized for success, every time.
With Cyara’s award-winning solutions, you can:
- Deliver seamless customer interactions in 110+ countries worldwide.
- Accelerate AI-driven innovation with confidence.
- Mitigate potential AI-related risks including hallucinations, misuse, and biases.
- Recapture up to 90% of abandoned calls.
- Reduce operational risk and support top-line business objectives.
Every interaction matters, whether you’re looking to attract new business or retain your existing customer base. And as AI-driven innovations are transforming the contact center environment, it’s critical to stay ahead of the competition and ensure you’re innovating safely and with confidence. Still, there are many pitfalls along the way to embracing AI, and Cyara is here to help you mitigate and overcome risks through every step of the process.
Visit cyara.com to learn more or contact us to schedule a personalized demo and see why leading global brands choose Cyara.