How to Test IVR Systems Using Test Scripts
A test script is the foundation for automated testing. Find out how to test IVR using test scripts, and how it can help boost your CX.
Test Cases
Get Ready to Shift CX into High Gear with Cyara Call Explorer
Exciting news for both manual and automated testers! Cyara Call Explorer makes it easier to start realizing the benefits of automation.
Test Case Authoring with Cyara: These Are the Ways
Authoring test cases is the first step in achieving many of the benefits that are possible with test automation. Cyara makes test case authoring easy.
Wireframe Testing: One Test Case, Unlimited Tests
A look at the concept of a test cases built using wireframe models for customer experience automated testing.
Getting Started with Cyara: A Story about Moving from Manual to Automated Testing in the Contact Center
Read about Assurant’s adoption of Cyara’s Platform to help automate contact center IVR testing processes while ensuring quality was maintained.
The Hokey Pokey of Continuous Testing
A look at continuous testing (CT) and the right-hand side of the DevOps loop, exploring the world of shift-right testing – or what we call CX monitoring.
Cyara Included in the Forrester Wave: Continuous Functional Test Automation Suites Q2 2020
Cyara is included in the just-published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020.
A New Answer to: How Much Does a SEV1 Cost Your Organization?
An update on how to answer the question: How Much Does a SEV1 Cost Your Organization? asked first by Sr. Strategic Accounts Director, Kelly Zunker.
PS Lessons Learned Multitasking with Crawler
Read Professional Services lessons learned using Cyara Crawler for multi-tasking.
