Real-world CX assurance case studies
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Testimonials
When it comes to speeding up the testing process, Cyara is truly transformative. We can now seamlessly automate both in-sprint and regression, marking a pivotal advancement in testing.
Pavan Madireddy, associate vice president, TD Quality Engineering Practice
Cyara was definitely much more intuitive than the competition. It really was an easy tool to use and very easy to implement.
Steve Correa, senior system engineer, AT&T
qualityRTC has been instrumental in improving our call quality diagnostics and with identifying network issues, especially as we’ve shifted to more remote work environments. The tool gives us the data we need to pinpoint problems quickly and support our teams effectively.
Albert Liu, senior manager of channel health engineering, Salesloft
[Cyara Botium] helps us greatly in improving the quality of our NLP model, resulting in a better chatbot and a higher success rate for our bot. And a better bot leads to better KPIs and happier customers.
Jeffrey De Meulemeester, digital assistants manager, SNCB
[Cyara] is a pivotal partner in Vodafone’s goal in improving TOBi across our global markets, and our partnership enables us to increase the accuracy of responding to our customers through our digital and voice platforms.
Leonid Mishkind, principal manager AI platforms, Vodafone
Cyara is a must-have application. We would see it as a major risk to our business if we chose to use anything else besides Cyara.
telephony optimization manager, leading U.K. energy provider
[Cyara] gave us better visibility on the quality of our service and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction.
Pierre-Baptiste Béchu, tech co-founder, Aircall
Cyara has massively transformed our ability to manage our voice channels.
program manager, home improvement brand
[Cyara] offers a quicker detection of issues and faster turnaround times that require less human resources. Overall, we’ve seen a significant improvement in reliability and flexibility since testing our numbers with [Cyara].
Alain Rodriguez, senior technical support manager, Global Call Forwarding
[Cyara] has a commitment towards innovation, and continuously improving their services, by enabling us to automatically send our major incident alerts to our respective carrier to avoid any unnecessary delays with the incident management process.
Stamatios Papadatos, CCS NA IT telecom lead architect, Atos
[Cyara] global coverage is excellent so we can consolidate everything into the one platform.
Charles Paguio, enterprise services principal engineer, Cvent
In a typical test cycle, using testRTC has shrunk the time spent from a couple of weeks, to a couple of hours. And on the troubleshooting side, tasks that took hours now take minutes.
Sameer Maini, CEO, collaborationroom.ai
Load testing and stress testing with testRTC has helped us fine-tune our WebRTC SDK to provide the optimal video conferencing experience.
Alex Rodriguez, senior director of technology, Remote Legal
We can see if a certain phone number or a certain carrier is performing poorly against another carrier in the second country or against the country benchmark that Voice Assure provides us with. As a result of this, we’ve gained a lot of trust with our customers and our internal stakeholders.
David Conway, lead systems engineer, Salesforce
Without Botium, our only option would have been to take a risk-based approach to testing, which means some flows would go into production untested. With Botium, we have the assurance of complete coverage of all flows.
director of DevOps & engineering transformation, leading Canadian bank
In the sales and implementation phases, we’re using this qualityRTC to drive meaningful conversations with customers. We give them the data so they can take actions, and we’ll keep working with them until everything is ‘green’. From there, the expectation is that, when they do use our WebRTC contact center solution, it’s going to be a positive experience.
Jacob Rivers, director of network engineering, Talkdesk
Cyara performs verification of Zoom’s numbers in many countries and generates proactive alerts when any issue is identified.
Arnie Chencinski, senior voice network engineer, Zoom
Cyara is an excellent tool enabling us to resolve issues much quicker.
Grzegorz Zablyszcz, unified communications manager, Equiniti
The primary purpose of ResolveAX is for us to be able to be more proactive and for agents to be able to start resolving issues by themselves.
Caroline Trang, tech product manager, National Australia Bank
Cyara has massively transformed our ability to manage our voice channels. The platform has been a great way to build test cases, which we can now execute more and more quickly.
telephony manager, major U.S. insurance company
The relationship is fantastic, and Cyara is always really accommodating.
IVR manager, major U.K. bank
Cyara was instrumental in helping us identify any weaknesses in the new system we were deploying.
director of DevOps and engineering transformation, leading Canadian bank
Cyara is a role model for putting customers first.
IT engineering lead customer interaction, leading global bank
If you are serious about customer experience, if you’re serious about proactive monitoring, then these are the right solutions for you.
Phillip Moore, operations and OSS manager, Vodafone
My engineers get alerts and the technical details they need to resolve the problem quickly, while my executives get a roll-up to understand the big picture and business performance.
Richie Gass, senior manager of telephony and teleconferencing services, IT, Blue Cross Blue Shield of California
Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.
Robert Sullivan, senior director, infrastructure engineering & technology shared services, Agero, Inc.
If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.
Major U.S. retailer
Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.
Australian financial leader
Nobody can think of every single business case scenario. Using Cyara, you can simply create and test, allowing a shift in mindset for developing dynamic IVR and customer care systems.
Arthur Gomes, IBM managing consultant, cognitive and interactive solutions
Bringing in Cyara at this point really saved our project, and the mental health of my staff.
senior technical project manager, global financial institution
We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.
call center technology manager, retail energy leader
Two weeks before we went live, I think there was a change just about every night. That’s where Cyara proved itself with testing these last-minute changes.
senior manager, telephony automated services team, U.K. financial leader
Cyara means I could do many tests in minutes. We dramatically reduced the time needed for testing.
Brent Ludlam, voice manager, New Zealand Ministry of Social Development
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